New OhMD Outcomes Turns Healthcare Organizations' Goals into Automated Patient Workflows

Key Takeaways:

• OhMD has launched OhMD Outcomes, a new layer that lets healthcare organizations describe their goals in plain language and builds voice and text AI agents and workflow automations to get there.
• Beta access opens in mid-November 2026, giving early participants the ability to configure and refine outcome-based workflows ahead of general availability.
• OhMD is debuting Outcomes at Thrive 2026, athenahealth's annual user conference. The launch marks the company's departure from patient texting into a voice and text AI company built for both automation and the human conversations that remain essential to healthcare.

BURLINGTON, Vt., Nov. 2, 2026 /PRNewswire/ -- OhMD, a voice and text AI company built for healthcare organizations, today announced the launch of OhMD Outcomes, designed around the results healthcare organizations want to achieve rather than the individual features they have to assemble to get there.

Instead of asking healthcare systems to piece together messaging, automation, and patient engagement tools, OhMD Outcomes starts from the goal. Organizations describe the objective in plain language, and OhMD builds the voice and text AI agents and workflow automations to achieve it. If an organization wants to reduce the care gaps in annual wellness visits, OhMD Outcomes identifies the patients who are due, reaches them by text or voice, helps them book a visit, follows up with those who don't respond, and tracks how many gaps are closing, so the team can see whether the workflow is working and adjust it.

Many voice AI tools answer patient calls, but when they can't resolve the issue, the patient goes back into the queue. OhMD's voice and text AI agents are embedded in the EHR and other systems healthcare teams already use, giving staff a view of every patient touchpoint at the time of care. When a conversation needs a person, a staff member picks up where the AI left off.

"Healthcare organizations don't wake up wanting more software. They wake up wanting their A/R under control and their wellness visits scheduled," said Ethan Bechtel, CEO and Co-Founder of OhMD. "For years the industry has sold them features and left them to figure out the rest. OhMD Outcomes flips that. Because it sees every patient touchpoint, you tell it the result you need, and the workflows and AI agents are built around it."

OhMD Outcomes sits on top of OhMD's existing products, so current customers gain outcome-level structure without replacing what they already use.

What happens next?

Beta access opens in mid-November 2026 and will soon be available to OhMD's large network of existing healthcare organizations. To learn more about the software, book a demo with the OhMD team at https://www.ohmd.com/demo.

About OhMD:

Healthcare now runs on three participants: patients, staff, and AI agents. OhMD is the voice and text AI platform that coordinates all three — resolving requests over voice and text, proactive outreach through outbound campaigns, and orchestrating workflows across staff, AI agents, and 290+ integrations. While most voice AI companies answer calls, OhMD orchestrates the patient experience from AI automations to human conversations. Trusted by more than 1,200 practices serving 26 million patients, OhMD helps organizations automate routine work, recover staff capacity, and deliver better patient access at every location. Learn more at ohmd.com.

Media Contact:

Derek Caswell
Interdependence
[email protected]
913.363.6331

SOURCE OhMD