New Orleans' 911 Center Ready for The Big Game with the Help of Carbyne Technology

The Orleans Parish Communication District is assisting residents and tourists who need help by providing dispatchers with accurate caller location, live video to 9-1-1, and AI-powered translation services.

NEW ORLEANS, Feb. 7, 2025 /PRNewswire/ -- New Orleans is no stranger to big events. And the Big Game this weekend is no different.

With over 100,000 visitors expected to descend on New Orleans to see the Kansas City Chiefs defend their title against the Philadelphia Eagles, the Orleans Parish Communication District (OPCD) is prepared for the influx of emergency calls that such big events bring.

By implementing Carbyne technology, OPCD 9-1-1 call takers and dispatchers benefit from state-of-the-art emergency response capabilities, ensuring quicker and more effective assistance for visitors and residents during this major event.

Tools include:

• Smart triaging - prioritizing emergencies for faster response
• Precise caller location - pinpointing exact locations for quicker, more accurate dispatch
• AI-powered translation and transcription - breaking language barriers in real-time
• Live video to 9-1-1 - giving dispatchers real-time eyes on the scene

OPCD is dedicated to providing the best emergency services to everyone in New Orleans – visitors and residents alike.

"Here at OPCD we are laser-focused and committed to ensuring we have the best technology available to serve the residents, visitors, and public safety personnel in New Orleans," said OPCD Executive Director Karl Fasold. "We and our Public Safety Partners are using every tool in our toolbelt to ensure the safety of all during the The Big Game and beyond. By leveraging Carbyne's APEX tools, OPCD has access to the most advanced location information, multimedia capabilities, and translation services available through 9-1-1.  In addition, the cloud-native nature of APEX provides resiliency and reliability that can't be achieved with traditional telephony systems. This technology empowers us to deliver the highest level of service to our community."

"Carbyne provides the latest NG911 cloud native technologies to Public Safety Answering Points (PSAP) globally. The 6,500 PSAPs in the U.S. deserve the best technology in order to save lives. New Orleans is a very complex city for emergency personnel. Urban areas with urban challenges. Tourists who do not know the area. Carbyne APEX provides the resources necessary to ensure that help is provided immediately and accurately. With our new translation service, we have helped eliminate a challenge that many non-English speakers face during an emergency. At Carbyne, every person counts," explained Amir Elichai, CEO and co-founder of Carbyne.

To learn more about how the Orleans Parish Communication District is keeping people safe during the The Big Game, click here.

About Carbyne
Carbyne (Headquartered in New York, NY) is a leading global provider of cloud-native mission-critical contact center solutions. Carbyne is one of the largest rich-data providers for emergency response centers, delivering over 250M data points per year all in a unified platform. Our technologies enable emergency contact centers and select enterprises to connect with callers as well as connected devices via highly secure communication channels without needing to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises, and governments, Carbyne provides a unified cloud-native solution that provides live actionable data that can lead to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts. To learn more about Carbyne, please visit www.carbyne.com.

SOURCE Carbyne Ltd.