CLAREMONT, Calif., Aug. 15, 2017 /PRNewswire/ -- Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting and a well-known leader in supply chain innovation and transformation has gathered her "lessons learned" blog and newsletter commentaries into a new book called "I've Been Thinking: Turning Everyday Interactions into Profitable Opportunities," which is an inspiring collection of 101 strategies for creating bold customer promises and profits. I've Been Thinking connects the power of observation, the value of collaboration and the application of practical solutions to keep the customer at the pivot-point of all company decisions.
"Businesses retain my services to uncover growth and profit opportunities and to overcome disruptors to the business. What I have found is that no matter the size of firm, the specific industry or issue at hand, it all comes down to the customer," she said. Ms. Anderson's practice focuses on aligning the customers' needs with the optimal strategies, resources and systems infrastructure to maximize the customer experience, cash flow and profit. When connecting the dots within an organization, universal learnings become apparent. I've Been Thinking includes perspectives ranging from customer service, team members and innovation to leadership, preparation and risk. Topics include:
- Shangri-La: The Best Hotel Service Bar None
- Innovation Does Not Require New
- The Value of Simplification
- No Risk, No Reward
"The book was a natural for me. I learn lessons every day from client experiences. Most are uncommon common sense because we tend to make things more complicated than they are. And, they are universal. I've Been Thinking can be valuable to all business leaders – not just manufacturers and distributors. After all, customer expectations are high in every business segment and increasing every day," Ms. Anderson said.
I've Been Thinking can be a valuable resource for executives, middle managers and young professionals interested in learning from a pro. The book is available as a paperback and digitally through the LMA Consulting website, Amazon and through iTunes.
About LMA Consulting Group – Lisa Anderson, MBA, CSCP, CLTD
Lisa Anderson is the founder and president of LMA Consulting Group, Inc., a consulting firm that helps manufacturers and distributors innovate, elevate and transform their end-to-end supply chain to align with customer demand. Ms. Anderson has been named a Top 50 ERP Influencer by Washington-Frank and ranked in the top 46 most influential in Supply Chain by SAP. She is a regular content contributor on topics including supply chain, ERP and SIOP and is regularly interviewed and quoted by publications such as Industry Week, tED magazine and the Wall Street Journal. For more information or to sign up for her Profit Through PeopleTM Newsletter, visit LMA-ConsultingGroup.com
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SOURCE LMA Consulting Group