Nexidia Named 2014 Technology Innovation Award Winner by Ventana Research, Selected to Speak on Next Generation Consumer and Commerce Experience Panel

ATLANTA, Oct. 20, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that Ventana Research has named the company a winner of their 2014 Technology Innovation Awards, which "distinguish pioneers that have developed clear visionary and transformative technology."  The leading benchmark research and analyst firm has named Nexidia Interaction Analytics 11 as the winner in the category of "Operational Innovation for Customer Excellence."

Nexidia's Chief Strategy Officer, Ryan Pellet, will be attending the Ventana Research Summit to receive the award and has also been invited to participate in a panel discussion in the "Technology Innovation in IT" conference track (Tuesday, October 21st from 1:15-2:00pm PT). The panel—entitled "Next Generation Consumer and Commerce Experience"—will focus on the opportunities and challenges of leveraging new sources of interaction and location-based data to better understand consumers while also optimizing the customer experience.   

"The Technology Innovation Awards are among the most prestigious annual industry awards provided today. They honor the innovative companies and technologies that are driving change and breakthrough performance in business and IT," said Mark Smith, CEO and chief research officer of Ventana Research. "We commend Nexidia for their unwavering commitment to innovation, which is exemplified in their latest release of Nexidia Interaction Analytics 11. With Nexidia, organizations in virtually every industry are mining their customer interaction data and transforming it into critical insights that are driving business transformation."

One of the largest business and technology awards programs in the industry, the annual Technology Innovation Awards honor pioneering vendors and the technologies that have the most striking positive impact on business. Nexidia will join other world-class companies—including Apple, IBM, Oracle, and SAP—that will be presented awards in 28 categories during the Summit, which will be held at the Hyatt Regency, San Francisco Airport from October 20-22, 2014.

"The work and insights provided by Ventana Research play an important role in Nexidia's forward looking strategies; it's gratifying to have the leading benchmark firm recognize Nexidia Interaction Analytics 11 as one of the most innovative technologies driving business change and concrete value," said Pellet. "Nexidia is honored to be chosen as a winner of Ventana's 2014 Technology Innovation Awards, which provides further validation of our company vision and sustained commitment to investing in proprietary speech research. I am very proud of our team's accomplishments and impact."

About Nexidia
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit www.nexidia.com.

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About Ventana Research
Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm, providing the most comprehensive analyst and research coverage in the industry. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana On-Demand. To learn how Ventana Research advances the maturity of organizations' use of information and technology through benchmark research, education and advisory services, visit www.ventanaresearch.com.

Nexidia Contact:       
Renee Maler
Philosophy PR + Marketing
925.968.9495
[email protected]

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SOURCE Nexidia

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