SAN FRANCISCO, and SCOTTSDALE, Ariz., Nov. 14, 2016 /PRNewswire/ -- Inference Solutions, (www.inferencesolutions.com) a global leader in the delivery of cloud-based IVR and complex call handling solutions, today announced its integration partnership with Nextiva (www.nextiva.com), an industry-leading cloud communications company. The 100,000 companies that rely on Nextiva for their business VoIP communications, now have the ability to rapidly deploy complete IVR solutions directly on the Nextiva network through Nextiva IVR.
"Delivering a personalized customer experience can be one of the most significant competitive advantages a business can have today. At the same time, solutions must be more efficient and less expensive than ever," said Josh Lesavoy, Nextiva Chief Information Officer. "We are committed to providing our customers with amazing service and best-in-class cloud communications technologies, which made partnering with Inference Solutions for their IVR solution a natural fit."
Inference Solutions delivers complex IVR and call handling solutions with full support for Speech Recognition, Text-to-Speech, Voice Biometrics and many other cloud technologies. The Inference Studio platform provides an easy to use browser-based interface where users can select from dozens of different nodes to design and build services ranging from simple inbound IVRs to full self-service applications. Nextiva customers will be able to build new services on the Nextiva network in under 90 seconds.
"Our mission is to make voice the most powerful and convenient way to connect businesses with their customers. Ultimately, we want to ensure they are making a great impression every time," said Callan Schebella, Inference Solutions CEO. "As more businesses move their telephony to the cloud, it is important that carriers provide the capabilities that their customers need to stay competitive. Take PCI compliance as one example, many larger organizations struggle with achieving and maintaining PCI compliance; we make that easy."
Inference Studio will be showcased at NextCon16, a technology and business conference held in Scottsdale, Arizona from November 14-16, 2016. For more information about Nextiva's offering of the Inference platform, please visit www.nextiva.com.
Inference Solutions is a global leader in the delivery of cloud-based IVR and complex call handling solutions. Inference's flagship product is Inference Studio, a full-service creation environment for voice self-service, delivered via a standard web browser. Whether the need is for a simple touch tone IVR or a complex self-service application, Inference Solutions is proven to be faster and less expensive to deploy. Inference operates with over 25 telecom carriers globally and has dedicated points of presence in North America and Asia-Pacific.
Nextiva provides cloud-based communications and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service®, Nextiva serves more than 100,000 businesses in the United States from its headquarters in Scottsdale, Arizona. Learn more at www.nextiva.com.
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