NICB: Questionable Workers' Compensation Claims Increase

Sep 24, 2013, 06:00 ET from National Insurance Crime Bureau

California, Illinois and New York Lead the States  

DES PLAINES, Ill., Sept. 24, 2013 /PRNewswire-USNewswire/ -- The National Insurance Crime Bureau today released an analysis of Workers' Compensation (WC) questionable claims (QC) referrals submitted from January 1, 2011 through June 30, 2013.  The report finds that while the total number of WC claims has been decreasing, the percentage that is deemed "questionable" has been rising.

QCs are claims that NICB member insurance companies refer to NICB for closer review and investigation based on one or more indicators of possible fraud.  A single claim may contain up to seven referral reasons.

California ranked first generating a total of 2,270 WC QCs.  It was followed by Illinois with 689.  New York was third with 688.

In 2011, 3,349,925 WC claims were found in the Insurance Services Office (ISO) ClaimSearch® database.  That number decreased to 3,244,679 in 2012 and is on track to decrease again in 2013 based on the 1,498,725 claims received in the first half of 2013.

In 2011, 3,474 WC QCs were referred to NICB.  That number increased to 4,460 in 2012 — a 28 percent rise.  WC QCs accounted for 3.5 percent of the 100,201 QCs submitted in 2011 and increased to 3.8 percent of the 116,171 QCs in 2012.  Through the first half of 2013, 2,325 WC CQs have been referred to NICB (3.7 percent of 62,352 total QCs), compared with 1,681 through the first half of 2011 and 2,174 through the first half of 2013.

The distribution of WC QCs follows a standard Monday-Friday work week with the QCs almost evenly divided during the week with steep drop-offs in the numbers for Saturday and Sunday.

There are several referral reasons from which NICB member companies can select to further describe a QC.  The top three referral reasons were the same in each year.  First was "claimant fraud" with 6,107.  Second was "prior injury/not related to work" with 2,319 and third was "malingering" with 1,380.

An injury not related to work is typically a person who suffers an injury during a recreational or day off activity, but fails to report it until at work thus claiming the injury happened on the job.  A malingerer is someone who has suffered a legitimate injury, but continues to feign symptoms thus collecting benefits long after he or she has fully recovered.

The full report is available here.

Anyone with information concerning vehicle theft or insurance fraud can report it anonymously by calling toll-free 1-800-TEL-NICB (1-800-835-6422), texting keyword "fraud" to TIP411 (847411) or by visiting our web site at

About the National Insurance Crime Bureau: headquartered in Des Plaines, Ill., the NICB is the nation's leading not-for-profit organization exclusively dedicated to preventing, detecting and defeating insurance fraud and vehicle theft through data analytics, investigations, training, legislative advocacy and public awareness.  The NICB is supported by more than 1,100 property and casualty insurance companies and self-insured organizations.  NICB member companies wrote $350 billion in insurance premiums in 2012, or more than 78 percent of the nation's property/casualty insurance.  That includes more than 93 percent ($160 billion) of the nation's personal auto insurance.  To learn more visit


SOURCE National Insurance Crime Bureau