NorthCoast Health Care Management Celebrates 30 Years of Excellence in Revenue Cycle Management

CLEVELAND, Oct. 8, 2025 /PRNewswire/ -- NorthCoast Health Care Management proudly celebrates its 30th anniversary, marking three decades of delivering exemplary revenue cycle management and credentialing services to home health, hospice, and home infusion providers. Since its founding in 1995, NorthCoast has cultivated enduring partnerships with a wide range of health plans, establishing itself as a trusted leader in the healthcare industry. Under the stewardship of CEO Misty Taylor, the company has consistently broadened its influence and enhanced its service offerings.

Misty Taylor, a seasoned nurse with extensive leadership experience in home health, hospice, and health plan operations, brings a distinctive perspective to her role. "My background equips me to understand the intricate needs of both providers and payers," Taylor remarked. "At NorthCoast, we employ some of the most skilled and highly credentialed professionals in the field. As we celebrate this milestone, we remain dedicated to advancing our mission: streamlining back-office operations for providers so they can focus on delivering exceptional patient care. This commitment is fueled by innovation, collaboration, and an unrelenting pursuit of excellence."

Amy Konopka, Chief Operating Officer and Executive Vice President of Business Development, underscored the company's client-focused philosophy. "Our primary goal is to ensure outstanding customer satisfaction," Konopka stated. "We strive to make a meaningful, positive difference in every interaction, guided by compassion, dedication, and a commitment to excellence. This ethos, championed by our CEO, is woven into the fabric of our organization, ensuring our clients receive unparalleled care and respect."

Reflecting on her leadership journey, Taylor paid tribute to NorthCoast's late founder, Lee Passell. "When I assumed this role four years ago, I inherited a legacy of integrity and compassion from Lee," she said. "While we've made substantial strides since then, I take pride in preserving—and building upon—the foundational values he established."

Merle and Grant Passell, wife and son of Lee Passell, expressed their admiration for the company's progress. "Lee would be thrilled with NorthCoast's accomplishments today," Grant noted. Merle added, "He would take immense pride in seeing how the company has thrived and evolved under Misty's guidance."

Since stepping into the CEO role, Taylor has spearheaded significant advancements, including expanding NorthCoast's provider network, integrating state-of-the-art healthcare technology, and forging stronger strategic alliances within the industry. Her visionary leadership has positioned NorthCoast for sustained growth and impact.

As part of its 30th anniversary, NorthCoast will celebrate its storied past while outlining an ambitious vision for the future. "Looking forward, our mission remains resolute—to lead with compassion, innovation, and excellence," Taylor concluded. "We are eager to embrace the opportunities ahead and extend our heartfelt gratitude to our exceptional employees, providers, and health plan partners who have made this remarkable journey possible."

For media inquiries, interview requests, or additional information about NorthCoast Health Care Management, please contact:

Grant Passell
Public Relations
[email protected]
216-644-8173
https://www.northcoastgroup.org/

SOURCE NorthCoast Health Care Management Services