Nyansa Delivers New Network Analytics that Helps Enterprises Identify Thousands of Hours of Lost User Productivity

These new analytics capabilities now give enterprises the ability to identify and recover thousands of hours of lost user productivity resulting from service, application or device issues problems that negatively affect the end user experience on business networks.

Integrated into Nyansa's award-winning Voyance Network Analytics service, the new capabilities automatically measure and prioritize the cumulative impact of performance issues experienced by all clients in the network across a variety of different dimensions including applications, location, Wi-Fi, device operating systems and specific network services.

With Voyance, IT staff know what, where and why users are experiencing poor call quality, application performance or network service problems and can quanitfy the the overall impact of any given incident across the entire enterprise in terms that have meaningful business value.

"Proactively quantifying network service, application or device performance and its impact on user productivity is the holy grail for enterprise IT," said Murtaza Zafer, Director of Analytics at Nyansa.

"Voyance now provides a simple way for enterprises to identify systemic network issues that often go unnoticed and automatically quantify their actual business impact," concluded Zafer.

With the explosion of smart mobile devices and user mobility, network problems constantly impact user productivity for organizations of all sizes. While some issues have a minor impact, others have a more strategic effect on business operations. And for many industries, like healthcare and manufacturing, the 'user experience' of connected IoT devices such as heart pumps, health monitors, or robots, directly impacts the success or failure of the enterprise.

And within the retail market, the user experience directly correlates to revenue as customers interact with the network to pay for goods via their mobile devices. Voyance now enables organizations to apply a custom value to each "client hour" of user performance issues depending on the type of user, client device, network service or application experiencing performance degradation.

Recovering Lost Client Hours of Productivity Impacts the Bottom Line

Voyance uniquely tracks every client device transaction across the entire network application stack and translates this mass of information into simple, plain English insights. Through constant data analysis, Voyance reveals a myriad of network incidents users experience, such as poor call quality, being unable to connect to Wi-Fi obtain an IP address, authenticate, resolve a URL, or reach an application.

Voyance aggregates these instances of poor user experience into the total number of client incident hours, or "client hours" of the different types of issues, experienced by all client devices with in the enterprise access network. During a single hour, if a user experiences any incident using a given service then it suffered one client hour of poor performance.

Client incidents occur in different parts of the network at different times. This uneven distribution helps IT staff quickly identify and prioritize systemic issues as well as their remediation. For example, Voyance might indicate that 90% of the client hours of poor DNS performance were focused within a single VLAN or if 15% of poor Wi-Fi client hours occurred in a certain location and were due to interference from rogue access points. When there are several systemic issues, the distribution of client hours provides IT with a meaningful way to quantify the trade-off between time-to-resolution for an issue and the return-on-investment in terms of user productivity.

With its latest advanced network analytics solution, Voyance provides IT teams with unprecedented capability to proactively identify issues that often go unnoticed. It now also provides a quantifiable way to assign a value to the performance issues discovered, thereby, giving the IT team, for the first time, a way to measure the return-on-investment on infrastructure changes and upgrades, and their impact to the bottom line of business.

Pricing and Availability

This new capability has been directly integrated into Nyansa's Voyance Network Analytics service and is available immediately at no cost to existing Voyance customers.

Media Contact
David Callisch
Nyansa, Inc.
[email protected] 
+1 408-504-5487

SOURCE Nyansa, Inc.