One of the World's Largest Retail Chains Selects ClickSoftware's Cloud Solution for Workforce Optimization and Capacity Planning

Retail chain to prioritize staff scheduling and in-store project completion, boosting the customer shopping experience

Jul 28, 2014, 08:00 ET from ClickSoftware Technologies Ltd

BURLINGTON, Massachusetts, July 28, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management solutions for the service industry, today announced that one of the world's largest retail chains has selected ClickSoftware's cloud-based solutions for capacity planning and scheduling for its in-store workforce.

The retail chain is moving to real-time, optimized workforce management to ensure that in-store projects are addressed in a prioritized fashion, and completed more quickly. The shift will also bring an improved in-store experience to customers, and ensure well-stocked stores during even the busiest shopping times.

"This win with an industry leader reiterates our clear leadership position in enterprise workforce optimization, satisfying complex client demands for functionality and workflows, and most importantly, for efficiencies and scale," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "During the evaluation phase we proved the power of our cloud solution, the speed of deployment of our products, and the substantial business benefits they generate. Following successful implementation of this phase we see potential to expand this relationship to additional workforces with this and other large retail chains," BenBassat concluded.

The current deployment, will enable the retail chain to:

  • Increase management visibility through centralized scheduling
  • Streamline planning, applying consistency and best practices to the entire chain
  • Match capacity to demand
  • Schedule in-store associates based on priority, skillset and location

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit Follow us on Twitter.

Safe Harbor Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions and the expansion of the relationship to additional workforces. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2013 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Media Contact: Kristin Amico ClickSoftware +1-781-272-5903 ext. 2364

SOURCE ClickSoftware Technologies Ltd