One Platform for Whole-Person, Remote Connected Care

DocsInk becomes TraceWell Health and launches a new platform built from the ground up

WRIGHTSVILLE BEACH, N.C., Nov. 12, 2026 /PRNewswire/ -- DocsInk today announced that it is now TraceWell Health and is launching a new technology platform built from the ground up for whole-person, connected care. The new brand, platform and website, tracewellhealth.com, reflect a broader direction: helping care teams understand the whole person between visits.

Healthcare is episodic. Patients' lives aren't. A care team may see a patient for a few minutes, while meaningful changes happen in the days and weeks that follow: a rising weight, a missed medication, a change in mood, a skipped meal. Too often these signals stay disconnected and invisible until they become more serious. More data alone doesn't fix that, because raw readings and alerts can add noise without adding understanding.

TraceWell Health was built to close that gap. The platform brings clinical, behavioral and engagement information together over time, identifies meaningful patterns and surfaces what may warrant a clinician's attention, all within the workflows care teams already use.

"Our clients are responsible for the whole patient, not just the part of their health that shows up at a visit. We built TraceWell Health from the ground up to serve them and the patients in their care. The platform is designed to amplify what clinicians can do and to improve the patient experience, so both can have the best possible journey," said Chuck Schneider, President & CTO, TraceWell Health.

What the platform delivers

One platform, not a stack of point solutions. Telehealth, secure messaging, remote patient monitoring (RPM), chronic care management (CCM) and advanced primary care management (APCM) run in one system, with a single patient view instead of several vendors and logins.

Whole-person health in one connected view. Clinical biometrics, Trace Moods behavioral check-ins (including validated instruments such as PHQ-9 and GAD-7) and Trace Foods personalized nutrition plans for chronic disease come together. Care teams can identify meaningful patterns and see what individual measures alone can miss.

Built to run and prove care. For organizations that need more than software, the Whole-Person Care Delivery Model adds program design, enrollment, clinician staffing and billing support as optional services. Results are measured against five outcome categories: clinical; engagement and program fidelity; utilization and cost; operational and financial; and patient-reported.

TraceWell Health is HIPAA compliant and SOC 2 Type II certified.

A new chapter, built on experience

The name reflects the direction. Trace means following signals, changes and patterns over time to understand what matters. Well is where that understanding should lead: better health.

TraceWell Health is not a renamed or updated version of the DocsInk platform. It is a new platform, brand and technology foundation. It is built on more than a decade of work alongside healthcare organizations and clinical teams, and on the same commitment to security, privacy and compliance. We will reach out to current customers and answer any questions they have on the path to migrating to the new platform.

TraceWell Health will present the new platform at HLTH in Las Vegas November 15-18.

Every patient connected, every insight actionable, every outcome measured, every day.

About TraceWell Health

TraceWell Health, from the company formerly known as DocsInk, is a new whole-person connected care platform that unifies clinical, behavioral and engagement signals to help care teams deliver connected, whole-person care between visits. The platform brings telehealth, secure messaging, remote patient monitoring, chronic care management and advanced primary care management together in one system, supported by optional turnkey care delivery services. TraceWell Health is HIPAA compliant and SOC 2 Type II certified. Learn more at tracewellhealth.com.

Media contact: Chuck Schneider, [email protected], 816.420.9904, www.tracewellhealth.com

SOURCE TraceWell Health