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One-third of Healthcare providers use remote monitoring, 'virtual care' as telemedicine evolves: KPMG Survey

-- Challenges seen in business case for virtual care, but care access emerges as priority


News provided by

KPMG LLP

Apr 19, 2017, 08:30 ET

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NEW YORK, April 19, 2017 /PRNewswire/ -- About a third of healthcare providers are using remote patient monitoring and video-based "Virtual Care" services to improve patient engagement and access to care and more of these programs are likely to come, according to a survey commissioned by KPMG LLP, the U.S. tax, audit and advisory firm.

Healthcare organizations are adopting virtual care (i.e. telehealth and telemedicine) programs, but at widely varying rates.
Healthcare organizations are adopting virtual care (i.e. telehealth and telemedicine) programs, but at widely varying rates.

"We are seeing a strategic shift in how providers are thinking about investment in digital health capabilities including virtual health platforms, enhanced portals and web interactions as well as scheduling and referral management tools to improve patient experience, increase access to care and provide continuity of care," said Michael Beaty, a principal at KPMG's Healthcare & Life Sciences Practice.

Technology can remove the constraint of geography in healthcare, improving patient engagement, increasing convenience, and providing a higher quality treatment to remote areas. Despite being used interchangeably, telemedicine connects the medical specialist-to-primary care or emergency department clinicians through technology. Telehealth connects clinicians directly with patients in their home, on mobile devices, or in community locations, such as retail pharmacies or employer health stations. 

Approximately 31 percent of healthcare organizations presently use video-based services and 34 percent offer remote patient monitoring, the survey conducted by HIMSS Analytics found. Expansion plans for these services could drive future use with another 44 percent seeing video-based services and 48 percent planning for remote patient monitoring, the survey found.

About half of providers said they had clinician-to-clinician consults or continuous monitoring through tele-stroke or tele-ICU offerings. The survey found some variance in the pace of adoption of Virtual Care, but three-quarters of providers have some form of telemedicine or telehealth offering but only a fraction call their program "advanced."

How would you classify the maturity of your Virtual Care
Initiatives? (select all that apply)

 Percentages

The time is right and we are just beginning with one or two
pilot projects

45.0

Early program investments with less than three FTE staff
supporting the network for two-plus service lines across
the organization

28.8

Sustainable Virtual Care program with decentralized
governance and service-line specific technologies

21.6

Sustainable Virtual Care program with central governance
and standard clinical workflow, technology solution and
performance measures (KPI's) reporting

18.0

Advanced Virtual Care Program, with central governance and
standard clinical workflow, technology solution and KPI
reporting, supporting greater than five service lines

4.5

Challenges in virtual care

About a quarter of survey respondents said "maintaining a sustainable business and/or financial model" was the biggest challenge, followed by adoption issues with clinicians (17 percent), defining a strategy to implement Virtual Care (12.2 percent), and regulatory compliance and risk/liability concerns (12.2 percent).

"The business case for implementing a Virtual Care program is improving as healthcare evolves toward value-based care incentives from limited fee-for-service reimbursements," said Dr. Richard Bakalar, KPMG managing director and member of the firm's Global Healthcare Center of Excellence. "It's more efficient for high cost and limited clinical staff as well as other onsite resources, while making it more convenient and timely for patients to receive their care."

About the KPMG Digital Health Pulse 2017

The KPMG survey, conducted by HIMSS Analytics from Feb. 15 - March 17, 2017, asked 147 healthcare executives about the state of adoption for virtual care services and explored the top challenges hospitals and healthcare systems face in digital health.  Respondents were comprised of the C-suite, IT, and clinical leaders.

About KPMG LLP

KPMG LLP, the audit, tax and advisory firm (www.kpmg.com/us), is the independent U.S. member firm of KPMG International Cooperative ("KPMG International"). KPMG International's independent member firms have 189,000 professionals, including more than 9,000 partners, in 152 countries. 

Contacts:

Bill Borden


KPMG LLP


201-505-6351


[email protected]

SOURCE KPMG LLP

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