OneCause Receives Two Silver Stevie® Awards for Outstanding Customer Service

Fundraising Software Company Recognized for Eighth Year for Excellence in Service Delivery

INDIANAPOLIS, March 28, 2025 /PRNewswire/ -- OneCause, a leading provider of digital fundraising technology, was honored with two Silver Stevie^® Awards in the 2025 Stevie Awards for Sales & Customer Service. The company was recognized in the following categories:

• Silver Stevie for Customer Service Department of the Year – Computer Software: 100 or More Employees
• Silver Stevie for Contact Center of the Year: Up to 100 Seats – Technology Industries

The Stevie Awards for Sales & Customer Service are recognized as the world's top honors for customer service, contact center, business development, and sales professionals. This marks the eighth consecutive year OneCause has been recognized for outstanding customer service and innovation.

"We're honored to receive recognition once again for the exceptional support we provide to our nonprofit customers," said Steve Johns, chief executive officer of OneCause. "This achievement reflects the dedication and passion of our team, who consistently go above and beyond to ensure our customers are successful in their fundraising. Through innovations like AI-driven chat, we've enhanced our support services, enabling us to deliver quicker solutions so our nonprofits can stay focused on building better tomorrows."

The OneCause Customer Support team employs a multi-channel approach and has provided complimentary support to over 14,000 nonprofits via phone, email, SMS, live chat, and a dynamic help center. In 2024, they implemented Forethought, a cutting-edge AI solution. This enhancement allows for 24/7 chat availability, empowering customers with timely support even outside business hours. The team achieved a 97% customer satisfaction score and helped drive customer success through over 16,000 fundraising events and campaigns held last year by nonprofits of all sizes, from multi-national organizations to small grassroots operations.

To continually enhance the support offered to nonprofit customers, the team prioritizes ongoing education through hands-on product workshops, team meetings, weekly coaching, online training, and mentoring programs. Additionally, the team provides valuable learning opportunities for OneCause staff and customers, including live product workshops, on-demand courses, and a variety of written and video content designed to share best practices that maximize fundraising results.

More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year's competition. Winners, which included well-known names such as IBM and Southwest Airlines, were determined by the average scores of 176 professionals worldwide on seven specialized judging committees.

Stevie Awards president Maggie Miller stated, "The outstanding scores awarded to this year's Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments."

A complete list of Stevie winners by category can be viewed here. 

About OneCause 

OneCause is driving the future of fundraising with easy-to-use digital fundraising solutions that help nonprofits improve the giving experience and raise more money. OneCause builds technology that optimizes everyday generosity, making it easier for nonprofit organizations to fundraise and for nonprofit supporters to give. Since 2008, OneCause has helped over 14,000 nonprofits in the United States and Canada raise $8 billion for their missions. Headquartered in Indianapolis, OneCause is committed to driving innovation in the charitable sector, bringing together nonprofit professionals across the world for the annual Raise Conference to exchange ideas that further fundraising. For more information, visit www.onecause.com or follow us on LinkedIn, X, Instagram, and Facebook.

About The Stevie Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards^®, The International Business Awards^®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business.  Stevie Awards competitions receive over 12,000 entries each year from organizations in over 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.

SOURCE OneCause