SAN FRANCISCO, Nov. 18, 2013 /PRNewswire/ -- SALESFORCE.COM DREAMFORCE -- ClickSoftware (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, today announced that OneRoof Energy, a complete solar services providers, deployed ClickSoftware's ClickWorforce via the Salesforce AppExchange. Strong market demand for affordable solar leasing solutions means rapidly expanding operations at OneRoof Energy. As it quickly scales, OneRoof Energy has tapped ClickSoftware to manage the complexities of sales appointment scheduling and field rep efficiency.
ClickWorkforce enables OneRoof Energy to:
- Support its Software-as-a-Service (SaaS) environment with a powerful cloud solution
- Provide an enhanced customer experience
- Automate and optimize the performance of its mobile workforce
- Support intercompany collaboration between call center agents, dispatchers, managers and energy consultants using Salesforce Chatter
- Lower operating costs
The announcement was made today at salesforce.com's Dreamforce 2013 in San Francisco.
Built on the Salesforce Platform, the world's leading cloud platform for social and mobile business apps, ClickWorkforce (available at www.appexchange.com) expands on ClickSoftware's years of success delivering cloud-based applications to help OneRoof Energy maximize efficiencies throughout the entire service chain, including scheduling, mobility and business analytics.
Comments on the News
"Leveraging the power and flexibility of cloud computing, OneRoof Energy has turned to ClickSoftware to quickly mobilize the organization and take its customer experience management to new heights," said Udi Keidar, Vice President of Cloud Services at ClickSoftware. "ClickWorkforce on the Salesforce AppExchange makes it easy to centrally manage and synchronize customer relationship activities no matter how expansive the customer base or high-volume or complex the work requests."
Historically, OneRoof Energy conducted laborious, manual scheduling of sales visits to homeowners using internal tools but in time outgrew the homegrown solution as its sales team quickly grew. ClickSoftware's rapid cloud deployment rolled out in a matter of days with onboarding support provided by partner Asperii. Now, with ClickWorkforce, call center representatives simply create a task in Salesforce and press the "Get Appointment" button, which then provides an accurate listing of available customer appointment time slots. The solution intelligently schedules energy consultants based on real-time events and availability.
"ClickSoftware helps us to optimize our mobile workforce performance and customer experience by harnessing the power of social and mobile cloud technologies," said Hussein Yahfoufi, vice president of technology at OneRoof Energy. "As a partner, ClickSoftware has provided unparalleled service, met all of our business requirements and stood out from the crowd with a superior technology offering. Now we can provide a same-day response to appointment requests, and more easily assign and route field resources."
Service organizations using Salesforce – such as OneRoof Energy – can easily integrate their customer relationship management (CRM) information with ClickSoftware. As a result, OneRoof Energy can quickly and accurately prioritize field work, allocate job resources, schedule and route appointments, as well as exchange field data and communicate in real-time via HTML5 supported mobile devices. With the added efficiencies, the company intends to double the number of customer and prospect appointment per day.
ClickSoftware's device agnostic approach supports OneRoof Energy's BYOD (Bring Your Own Device) policies that allow employees to use personal devices of their choice for work purposes. In addition, workforce managers have access to detailed, accurate reports directly from Salesforce.
For more information visit ClickSoftware at Dreamforce booth #N1318 Moscone North.
Dreamforce 2013 is the world's largest vendor technology conference, and expects more than 120,000 people to register to attend this year's 11th annual conference and experience the power of social and mobile cloud computing and connect with their customers in a whole new way. With more than 1,100 sessions and 350 cloud companies in the expo, attendees can participate in interactive sessions, hands-on training with cutting-edge technology, thousands of live demos and unparalleled networking. In addition, Dreamforce welcomes special guests Sheryl Sandberg, COO of Facebook; Marissa Mayer, President and CEO of Yahoo!; and Deepak Chopra, Founder of The Chopra Foundation. Dreamforce 2013 offers attendees everything they need to accelerate their customer company transformation in four days, under one roof.
About the Salesforce Platform and the AppExchange
The Salesforce Platform is the world's most trusted and comprehensive cloud platform for building social and mobile cloud apps. It powers Salesforce CRM, more than 3 million custom apps built by customers and more than 2,000 apps developed by partners in its ecosystem. Apps built on the Salesforce Platform can be easily distributed and marketed through salesforce.com's AppExchange.
Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.
OneRoof Energy is a complete solar services provider offering homeowners everything from the financing, system design and installation project management to ongoing system monitoring and maintenance. Through the use of our game-changing, proprietary solar sales and design software, we help homeowners find a finance option that is best suited to their individual lifestyle and budget, including the zero-down lease option.
Our signature, SolarSelect® leasing programs allow homeowners to go solar with nothing down, pay less on monthly electricity bills, and enjoy protection against utility rate hikes for up to 25 years. OneRoof Energy is led by a seasoned management team of renewable energy industry veterans with a proven track record of making energy independence a reality. Currently, the company serves homeowners throughout Arizona, California, and Hawaii. For more information, visit www.oneroofenergy.com.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to OneRoof Energy and its customers from using ClickWorkforce. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.