OpenTable Diner Reviews Showcase Top 100 Restaurants for Service in the U.S.

Diners' Choice Awards Highlight Southern Hospitality and American Fare Restaurants

Feb 29, 2012, 08:31 ET from OpenTable

SAN FRANCISCO, Feb. 29, 2012 /PRNewswire/ -- In recognition of how vital service is to the dining experience, OpenTable, Inc. (NASDAQ: OPEN), a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants, is pleased to announce the 2012 Diners' Choice Award winners for the 100 restaurants in the United States providing the best service. These awards reflect the combined opinions of nearly 5 million reviews submitted by verified OpenTable diners for more than 12,000 restaurants in all 50 states and the District of Columbia.


Regionally, the honorees span 29 states and Washington, D.C. The South reinforces the notion of southern hospitality, with 22 restaurants in the region being singled out for best service. The Northeast boasts 15 winning restaurants, including 10 in New York alone. The Pacific region accounts for 14 winners, 10 of which are in California, as does the Mid-Atlantic, with six restaurants in Virginia claiming spots. Eleven winners come from the Great Lakes Region, four of which are in the Twin Cities area. The Pacific Northwest and the Southwest follow with seven honorees apiece. The Rocky Mountain States count five winners, while the Central Plains has four, three of which are in Missouri. One restaurant in Hawaii also earned a nod.

Superior service can be found across a number of cuisines. Restaurants serving American food, however, account for 40 winners. French restaurants earned 25 places on the list. Steakhouses followed with 17 spots. Seven Italian restaurants are among the winners. Other cuisines include continental, global international, Japanese, seafood, and sushi.

"The most memorable part of a meal may not be just what's on your plate, but also, that exceptional staffer who goes the extra step to ensure an enjoyable dining experience," says Caroline Potter, OpenTable's Chief Dining Officer. "These winning restaurants understand this concept and have consciously created a culture of hospitality that is embraced by both front and back of house professionals. Whether it's a grand gesture, such as a tour of the kitchen, or a simple one, like a warm smile from an attentive server, diners are coming away from these restaurants feeling special."

The Diners' Choice Awards for the top 100 restaurants providing the best service are generated from nearly 5 million reviews collected from verified OpenTable diners between February 2011 and January 2012. All restaurants with a minimum number of qualifying reviews were included for consideration. Qualifying restaurants were then scored and sorted according to the highest average rating in the service category.

Based on this methodology, the following restaurants, listed in alphabetical order, comprise the top 100 restaurants with the best service in the U.S. according to OpenTable diners. The complete list may also be viewed at

2012 Diners' Choice Award Winners for Restaurants in the U.S. with the Best Service

Acqua Restaurant & Wine BarWhite Bear Lake, Minnesota

AcquerelloSan Francisco, California

Addison at The Grand Del MarSan Diego, California

BacchanaliaAtlanta, Georgia

BibouPhiladelphia, Pennsylvania

Binkley's RestaurantCave Creek, Arizona

Bistro L'HermitageWoodbridge, Virginia

Blue Hill at Stone Barns – Pocantico Hills, New York

BluestemKansas City, Missouri

BonesAtlanta, Georgia

Cafe RenaissanceVienna, Virginia

CanlisSeattle, Washington

Capital GrilleMinneapolis, Minnesota

CastagnaPortland, Oregon

Chama Gaucha Brazilian SteakhouseDowners Grove, Illinois

CharlestonBaltimore, Maryland

Charleston GrillCharleston, South Carolina

Chez FrancoisVermilion, Ohio

Chez Nous French RestaurantHumble, Texas

CityZenWashington, D.C.

CongressAustin, Texas

The Copper DoorHayesville, North Carolina

Corbett's Fine DiningLouisville, Kentucky

CyrusHealdsburg, California

DanielNew York, New York

Daniel-Lounge SeatingNew York, New York

Del PostoNew York, New York

DewzModesto, California

The Dining Room-Biltmore EstateAsheville, North Carolina

Eleven Madison ParkNew York, New York

Elizabeth on 37thSavannah, Georgia

Farmhouse Inn & RestaurantForestville, California

Fat CanaryWilliamsburg, Virginia

Fearrington House RestaurantPittsboro, North Carolina

Fig TreeCharlotte, North Carolina

ForageSalt Lake City, Utah

Fountain RestaurantPhiladelphia, Pennsylvania

Frasca Food and WineBoulder, Colorado

The French RoomDallas, Texas

Genoa RestaurantPortland, Oregon

Gordon Ramsay at the LondonNew York, New York

The Grill-The Ritz CarltonNaples, Florida

Grouse Mountain GrillAvon, Colorado

Halls ChophouseCharleston, South Carolina

Hannas Prime SteakRancho Santa Margarita, California

HeronsCary, North Carolina

Highlands Bar & GrillBirmingham, Alabama

The HobbitOrange, California

joan's in the ParkSt. Paul, Minnesota

Kai-Sheraton Wild Horse Pass ResortChandler, Arizona

Killen's SteakhousePearland, Texas

The Kitchen RestaurantSacramento, California

La Belle VieMinneapolis, Minnesota

La GrenouilleNew York, New York

La Mer at HalekulaniHonolulu, Hawaii

L'Auberge Chez FrancoisGreat Falls, Virginia

Le BernardinNew York, New York

Les NomadesChicago, Illinois

L'Etoile RestaurantMadison, Wisconsin

Madrona ManorHealdsburg, California

Mahogany Prime OmahaOmaha, Nebraska

Marcel'sWashington, D.C.

The Melting PotMyrtle Beach, South Carolina

MentonBoston, Massachusetts

Michael's-South Point Casino -- Las Vegas, Nevada

Mitchell's Ocean ClubColumbus, Ohio

Morton's The SteakhousePortland, Oregon

New York PrimeMyrtle Beach, Florida

NicheSt. Louis, Missouri

NicholasRed Bank, New Jersey

o yaBoston, Massachusetts

Opus 9 SteakhouseWilliamsburg, Virginia

Orchids at Palm CourtCincinnati, Ohio

The Painted LadyNewberg, Oregon

Palace Arms at the Brown PalaceDenver, Colorado

Peninsula GrillCharleston, South Carolina

Pepper Tree RestaurantColorado Springs, Colorado

Per SeNew York, New York

Plume at the Jefferson HotelWashington, D.C.

Rafain Brazilian SteakhouseDallas, Texas

The Restaurant at MeadowoodSaint Helena, California

Restaurant IrisMemphis, Tennessee

Rover'sSeattle, Washington

Rudy & Paco's Restaurant & BarGalveston, Texas

Russell's Steaks, Chops, and MoreWilliamsville, New York

Ruth's Chris Steak HouseJacksonville, Florida

Saint Jacques French CuisineRaleigh, North Carolina

Sedgley PlaceGreene, Maine

SonomaPrinceton, Massachusetts

St. John's RestaurantChattanooga, Tennessee

The Steak House at Silver ReefFerndale, Washington

Tony'sSt. Louis, Missouri

TRUChicago, Illinois

UchiAustin, Texas

UchikoAustin, Texas

VetriPhiladelphia, Pennsylvania

Vic & Anthony's SteakhouseLas Vegas, Nevada

Vintage TavernSuffolk, Virginia

White Barn InnKennebunk, Maine

Woodfire GrillAtlanta, Georgia

Diners can also read more about the Diners' Choice Awards for the Best Service restaurants in the U.S. by visiting OpenTable Chief Dining Officer Caroline Potter's "Dining Check" blog.

About OpenTable Reviews

Originally launched in November 2008, the OpenTable Reviews program helps diners find restaurants that best fit their dining occasions.  Diners who recently honored an OpenTable reservation are invited via email to submit restaurant feedback using an online form. Visitors to can access reviews for thousands of OpenTable restaurant partners across the United States, Canada and the United Kingdom.  The OpenTable Reviews program has generated more than 10 million reviews by verified diners, establishing as one of the largest and most trusted sources for restaurant reviews. 

About OpenTable, Inc.

OpenTable is a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants. The OpenTable network delivers the convenience of online restaurant reservations to diners and the operational benefits of a computerized reservation book to restaurants. OpenTable has more than 25,000 restaurant customers, and, since its inception in 1998, has seated more than 280 million diners around the world.  The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, and the United Kingdom. OpenTable also owns and operates, a leading restaurant reservation site in the United Kingdom.      

OpenTable,, OpenTable logos, toptable and other service names are the trademarks of OpenTable, Inc. and/or its affiliates

SOURCE OpenTable