COQUITLAM, British Columbia, April 23, 2013 /PRNewswire/ -- With corporate customers like Cable & Wireless, General Dynamics, Nokia, Alcatel-Lucent Technologies, NEC, Intel and many others, Orion Telecom Networks wouldn't seem like a company focused on evolving its business. But in the highly competitive telecommunications industry, it's critical to stay ahead of the market—and Orion is not one to rest on its success.
Ever since its founding in 2004, California-based Orion Telecom has continually expanded its broad portfolio of telecom transmission solutions to address emerging opportunities. Known primarily as a supplier of turnkey telecommunications services to the wholesale market, Orion also addresses the needs of business and residential customers through a global network of distributors and agents. Today, the company operates in more than 10 countries around the globe.
Several years ago, Orion began looking for a new VoIP (Voice over IP) billing and customer management system that would be robust enough to take both its wholesale and retail offerings to new levels of service. Its search led to PortaOne's PortaSwitch platform.
"We found that PortaSwitch was the perfect fit for us," said Matteo Jamal, Orion's CEO. "It technically and financially suited all our needs."
PortaSwitch is a software-based communication services and subscriber management solution that lets telephony service providers support a variety of business models in both the wholesale and retail segments, quickly and flexibly. Capable of handling all the call control, routing, proxying, and converged billing functions of any diversified digital services company, the platform consists of a real-time billing system, class 4 and 5 SIP softswitch, and applications servers that deliver converged billing and provisioning, SIP call control, unified messaging, IP Centrex and hosted IP PBX, callback management, IVRs, conferencing and more.
"PortaSwitch is easy to configure and easy to manage," said Matteo. "Our main business is wholesale, and PortaSwitch works perfectly for that purpose. Not only can we support various codecs, but PortaSwitch's open architecture allows us to develop our own add-on applications to enhance our services."
Orion enhances its portfolio of network technologies on a regular basis, developing and introducing up to a dozen or more new products every year. Addressing the needs of local exchanges, ISPs, multi-site enterprises, cellular service providers, municipalities and other customers is challenging. Yet Matteo states that PortaSwitch, supported by PortaOne's in-house engineers, has been flexible enough to accomplish every task.
"Businesses like ours need quality support to be successful. PortaOne's PortaCare technical support team is among the best we have experienced. PortaOne engineers are quick in their response, knowledgeable and extremely helpful," he said.
Thanks to the durability, versatility and performance of PortaSwitch's PortaBilling customer management software, as well as its PortaSIP softswitch, Orion Telecom Networks has experienced strong growth in all its business lines. Matteo reports that Orion's wholesale business has tripled in the past two years by using PortaSwitch. The company is also in the process of spending more time and money on re-developing its retail business—something it says is possible because it has a "great platform" in PortaSwitch.
"We have seen other companies struggle to maintain high-volume, stable VoIP whole services with other platforms," Matteo noted. "We recommend trying PortaSwitch. It has helped us drastically improve our overall revenue."
Based in Canada, PortaOne is a leading global provider of software for the telecommunications and utility industries. The company's products enable service providers and carriers to run a broad line of retail and wholesale services within a single software package. PortaOne's flagship products, PortaSwitch (http://www.portaone.com/portaswitch/index.php) and MetroBilling (www.MetroBilling.com) are a fundamental part of the business infrastructure for over 380 service providers and telcos in 80+ countries worldwide. Over two-thirds of PortaOne staff are support engineers providing the best-in-industry 24/7 technical support services for clients involved in hosted IP PBX and SIP trunking services, calling cards, wholesale origination and termination, residential triple-play, MVNO/MVNE, callshops and more. To learn more, visit www.PortaOne.com.