NEW YORK, Sept. 28, 2016 /PRNewswire/ -- The Outsourcing Institute today announced that Arise Virtual Solutions Inc., Concentrix and TCS have been named the winners of this year's Best Outsourcing Thought Leadership (BOTL) Awards for Digital BPO Innovation. The BOTL Awards recognize best practices and real world use cases from business process outsourcing (BPO) providers across the outsourcing industry. They are judged for innovation, creativity and results within their existing client engagement. The BOTL Awards are to be presented at the upcoming Digital BPO Innovations Conference being held on Thursday, Oct 6, 2016 in New York City.
A judging panel of senior sourcing executives and business decision makers from Fortune 1000 enterprises selected the BOTL Award winners for Best Practices and Real World Use Cases from over 25 submissions. Judges included:
- Steven Allsopp, Professional Services Category Lead at Bloomberg LP
- Al Crew, Principal, WGroup, formerly of UBS
- Soumitra Rathod, Global Sourcing and Governance, Time Inc.
- Hossur Srikantan, Visionary Technology Leader
Each submission was evaluated on timeliness, quality, unique factors, usefulness and creativity of the case study and best practices approach and solution, the results, and positive effects to the client's bottom line.
"This year's BOTL Awards provide a unique opportunity for buyers to see first-hand how providers are delivering innovation-driven services that address the challenges of Digital BPO and realize cost-savings, process optimization and business transformation," said Daniel Goodstein, President, Outsourcing Institute, Media & Events Business. "In this pivotal year as digital technologies both disrupt and enable industries across the globe, we are delighted to recognize this year's winners for the work they have accomplished in enabling organizations to make the leap to digital, and are delighted to be able to spotlight their achievements with the entire marketplace."
Best Practices Thought Leadership Winner: Arise Virtual Solutions, Inc.
Ready When You Are
Arise Virtual Solutions, Inc. developed a powerful cloud-based platform that supports a work-at-home micro-call center offering that provides clients with advanced service flexibility. When clients such as AAA, Carnival, Staples, British Telecom, Sky, and others have had a need for work significantly above forecast due to unplanned outages, weather and marketing events, Arise provides the virtual on-demand resource model they need, some ramping up 300% to meet a demand spike in one interval.
Real World Use Case: Innovation Winner Concentrix
Can You Hear Me Now?
Concentrix used its Call Collector Tool (CCT) to capture and analyze agent average handle time (AHT) for a leading telecom operator. Implementation of CCT reduced AHT 14%, reducing on average four wasted minutes per call, a savings of 23% or more than 6,500 required man-hours to handle the volume. These improvements saved the telecom provider $470,000 in a span of five months.
Real World Use Case: Cost Savings Winner TCS
Tata Consultancy Services (TCS), helped a leading mortgage provider transform its operations and expand its market leadership delivering $3.90 million in savings, 100% compliance of regulatory requirements, 33% improvement in productivity, more than 99% improvement in quality of service, and over 12% improvement in customer satisfaction scores.
To learn more about The Outsourcing Institute and the upcoming Digital BPO Innovations Conference being held Thursday, Oct 6, 2016 at the Bohemian National Hall in New York City, please visit www.oievents.com. The event is complimentary for outsourcing buyers.
About The Outsourcing Institute
Founded in 1993, The Outsourcing Institute is the largest neutral professional association dedicated solely to outsourcing, comprised of more than 70,000 professionals worldwide and providing information, research, networking opportunities and customized outsourcing solutions to the industry. For more information, contact us at [email protected] or visit us online at www.outsourcing.com.
SOURCE The Outsourcing Institute