Pager Health℠ Launches AI-Powered Behavioral Health Agent to Unify and Simplify Access to Behavioral Health Support

Plan-native agent creates a unified front door to behavioral health care including general mental health, obsessive-compulsive disorder (OCD), substance use, and eating disorders through clinical triage, system-wide navigation, and omnichannel access.

NEW YORK, Aug. 7, 2025 /PRNewswire/ -- Pager Health^℠, a connected health platform company serving more than 26 million members across the United States and Latin America, today announced the launch of its AI-powered Behavioral Health Agent, a plan-native, vendor-neutral AI navigation solution that transforms how members discover, evaluate, and access behavioral health (BH) support.

With embedded triage and intelligent, needs-based navigation, the Behavioral Health Agent meets members where they are, helping them articulate their needs and increase awareness of available BH resources across in-network clinicians, niche networks, vendor platforms and programs, and in-house initiatives.

"Health plans have the components of a strong behavioral health offering, but without integration or clinical triage, members are still left to navigate a confusing maze of providers, vendors, and disconnected programs," said Dr. Ken Yamaguchi, Chief Medical Officer.

"Our Behavioral Health Agent seeks to eliminate that fragmentation by guiding—not steering—members to the right care, at the right moment, through a fully connected experience."

Intelligent Navigation Meets Plan-Wide Integration
Designed to support the complexity of modern health plan ecosystems, the Behavioral Health Agent empowers members through a private, omnichannel interface, delivering personalized guidance with clinically validated assessments and real-time routing logic.

Key features include:

• System-Wide Navigation: Guides members across all four behavioral health pillars: in-network clinicians, third-party vendor programs, in-house plan-run services (e.g., care management, crisis lines), and niche networks within a single experience.
• Clinically Driven Routing with PHQ-2/9 GAD-7 and AI-Assisted Triage: Combines AI-powered symptom triage with PHQ-2/9 and GAD-7 diagnostics to intelligently highlight resources based on acuity, eligibility, and benefit design.
• Omnichannel Experience: Integrated across secure chat, phone, SMS, member portal, and mobile app.
• Plan-Native and Vendor-Neutral Design: Fully embedded in plan operations and agnostic to provider or vendor networks.

By guiding members to the right care quickly and effectively, Pager Health's Behavioral Health Agent can increase engagement, improve utilization of existing behavioral health programs, reduce burden on clinical teams, and reinforce the health plan as a modern, trusted access point for BH support.

"Our goal is simple," said Dr. Yamaguchi, "reduce confusion, accelerate access, and ensure members feel supported, no matter where they are or what kind of help they need."

With this launch, Pager Health further solidifies its commitment to redefining care navigation across every dimension of the healthcare experience, delivering measurable improvements in engagement, access, and member well-being.

About Pager Health℠
Pager Health℠ is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.

Media Contact

Brian Yokley
Email: [email protected]
Website: pagerhealth.com
LinkedIn: https://www.linkedin.com/company/pager-health/

SOURCE Pager Health