Palringo Launches Enterprise Mobile IM Push-to-Talk Service That Reduces Workforce Communications Costs by More Than 50%

LONDON, Nov. 22, 2010 /PRNewswire/ -- Palringo http://www.palringo.com the provider of the consumer mobile instant messaging (IM) service, is today launching its Instant Enterprise Messaging Platform – a dedicated, device- and network-independent push-to-talk service that provides enterprises, especially those with a remote or disparate workforce, with rich, secure solution for workforce communications.

Palringo can be operated from any handheld push-to-talk device or desktop, irrespective of network or service provider, meaning there is no need to invest in new hardware. With the low cost of entry due to the Software as a Service delivery model, organisations can potentially achieve a full return on investment within as little as a month as the ability to replace mobile telephone calls and SMS with their device can reduce communications costs by 50%.

Tim Rea, CEO of Palringo, comments, "Even basic text-based IM communication from a mobile device offers an improvement over SMS by facilitating real-time discussion. Palringo's Instant Enterprise Messaging Platform extends this to include facilities for creating groups, the real-time inclusion of pictures into the discussion and the use of vocal IM – a more flexible form of push-to-talk – so that companies can now improve their workforce communications, especially for those workers that operate remotely, in an cost-effective yet instant manner."

Benefits of Palringo's Push-to-Talk Device:

1. Cost Reduction: One of the primary benefits of Palringo's platform is the immediate reduction in call volume – and therefore cost. Rather than requiring multiple calls to answer a problem, an individual can simply push out the question with their push-to-talk device, accompanied by a picture if necessary, to a group of contacts, without the cost of individual phone calls or SMS messages and with the immediacy of a push-to-talk response not found via email, thus enhancing workforce communications.

2. Transforms Productivity: Field engineers, remote sales and marketing teams and even office-based workers can be assured of optimum collaboration and improved workforce communications through the push-to-talk Enterprise mobile IM platform, irrespective of location. In addition, instant picture sharing can enable field workers to gain immediate feedback from colleagues on the best way to address a specific engineering problem. Customer services staff can also use location-based services on their push-to-talk device for an immediate view of every group member's location and presence at any time, enabling far improved resource management.

3. Secure and Compliant Push-to-Talk Workforce Communications: Palringo provides a dedicated push-to-talk device to deliver higher performance, higher availability and better security than conventional IM platforms. Additional security can also be achieved through end-to-end encryption. Compliance with regulatory requirements or internal quality standards can also be achieved through automatic, robust and searchable conversation archiving.

Burnden Pepper, the UK-based firm of independent financial advisors, has been an early adopter of Palringo's push-to-talk Enterprise mobile IM platform, resulting in vastly improved workforce communications. Scott Pepper, Managing Director of Burnden Pepper, comments, "Push-to-talk IM has become a valuable and proper business tool and we treat Palringo as part of our everyday business. With the push-to-talk tool, a meeting in the street become a real sales opportunity. For example, I met a property buyer who had been thinking over Christmas about purchasing a hotel, but not seriously enough to make a phone call to ask about finance. I could not answer a given question immediately, but asked one of the commercial advisers via the push-to-talk Enterprise mobile IM Palringo service and received the answer immediately. As a result, the informal chat turned into a lead that then resulted in a deal."

Tim Rea, CEO of Palringo, comments, "The majority of mobile IM solutions simply provide a platform for linking to popular third party services. They do not offer the additional functionality required, such as a push-to-talk service, to deliver real value. It is the integration of our own core Enterprise mobile IM platform with innovative functionality such as the ability to use both voice and text options, unlimited group chat, push-to-talk, easy inclusion of pictures and the use of location/presence information that is truly transforming workforce communications and collaboration."

Palringo has historically been a consumer product providing users with enhanced workforce communications via IM, irrespective of what push-to-talk IM client their friends may use and take advantage of a greater range of functions. The Enterprise mobile IM Platform, based on technology proven and tested by currently millions of consumers exchanging billions of messages every day worldwide, provides a push-to-talk device which offers greater levels of workforce communications, support, security and compliance than any consumer-focused product.

For more information, please visit www.palringo.com and download the free white paper.

About Palringo

Founded in 2006, UK-based Palringo has built a new type of push-to-talk workforce communications solution that takes the PC-based instant messaging experience and makes it uniquely mobile.  With more than five million users sending tens of billions of messages monthly, the company has built a hardened, scalable system that delivers a compelling user experience to the consumer and a valuable push-to-talk tool to the enterprise.

SOURCE Palringo