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PBX-Anwendung der P-Serie von Yeastar fügt Outbound-Call-Center-Funktionen hinzu, um die Reichweite für KMUs zu verbessern
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News provided by

Yeastar

Feb 26, 2025, 02:30 ET

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XIAMEN, China, 26. Februar 2025 /PRNewswire/ -- Yeastar, ein weltweit führender Anbieter von Unified-Communications-Lösungen, hat heute sein Outbound-Call-Center-Modul für die Telefonanlage der P-Serie Software Edition vorgestellt. Diese funktionsreiche Erweiterung verwandelt das preisgekrönte PBX-System in eine komplette Geschäftskommunikationslösung, die kritische Lücken in Outbound-Lösungen für kleine und mittelständische Unternehmen schließt.

Schlüsselfähigkeiten für die Marktdifferenzierung

Von der Akquise bis hin zu Telemarketing-Kampagnen ermöglicht das nativ integrierte Outbound-Call-Center kleinen und mittleren Unternehmen die Automatisierung und Skalierung ihrer Outbound-Aktivitäten mit einer Effizienz auf Unternehmensniveau.

Für Unternehmensleiter bedeutet dies eine präzise Kontrolle durch Funktionen wie den 3-in-1 Auto Dialer (Progressive, Power, Agentless Dialing), der maßgeschneiderte Strategien für unterschiedliche Geschäftsanforderungen ermöglicht. Die benutzerdefinierte DOD sorgt für höhere Antwortraten, indem sie lokale Anrufer-IDs anzeigt, während die Import- und Ausgangswarteschlangen für potenzielle Kunden die Einrichtung und Priorisierung großer Kampagnen vereinfachen. Die Echtzeit-Überwachung erfolgt über das Campaign Wallboard, das Live-Leistungskennzahlen, Agentenstatistiken und detaillierte Wählprotokolle bereitstellt und so sofortige Anpassungen zur Maximierung der Ergebnisse ermöglicht.

Die Mitarbeiter im Kundenservice profitieren von einer einheitlichen Benutzeroberfläche, die alle wichtigen Funktionen zusammenfasst: zugewiesene Anrufe verwalten, auf Kontaktprofile zugreifen, Anrufdispositionen protokollieren, Rückrufe planen usw. – und das alles ohne Tab-Wechsel. Diese Nahtlosigkeit beschleunigt die Arbeitsabläufe und gewährleistet die Einhaltung der Vorschriften durch nachverfolgte Interaktionen.

„Der Outbound-Einsatz ist kein Luxus mehr für ,Big Business'", sagte Arya Zhou, Leiterin des globalen Vertriebs bei Yeastar. „Indem wir robuste Outbound-Call-Center-Funktionen in die Telefonanlage der P-Serie einbetten, geben wir Unternehmen die Möglichkeit, Agenten für hochwertige Gespräche freizustellen, anstatt manuell zu wählen, zu protokollieren und das System umzuschalten."

Mehr Weitblick für die Zukunft

Mit der Erweiterung des Outbound-Call-Centers setzt Yeastar einen Meilenstein in der Demokratisierung von Enterprise-Tools für KMUs. Yeastar bietet jetzt eine vollständige Call-Center-Suite an, die bereits die Funktionen eines Callcenters für eingehende/ausgehende Anrufe, Omnichannel-Messaging (Live-Chat, SMS, Social Media) und beliebte CRM-Integrationen umfasst. Auf der Roadmap für die Telefonanlage der P-Serie von Yeastar ist für das Jahr 2025 eine weitere Verbesserung der Lösung mit KI-gesteuerten Tools, Vorlagen für die CRM-Integration, umfangreicheren Berichten und vielem mehr vorgesehen.

Informationen zu Yeastar

Yeastar hilft dabei, digitale Werte zu erschließen – vom Besitz und der Einführung bis hin zur täglichen Nutzung und Verwaltung –, indem es die Art und Weise verändert, wie Unternehmen interagieren und kommunizieren. Yeastar hat sich als führender Anbieter von UC-Lösungen mit einem starken Ökosystem, einem globalen Netzwerk von Channel-Partnern und über 650.000 Kunden weltweit etabliert. Für weitere Informationen über Yeastar oder um ein Yeastar-Partner zu werden, besuchen Sie https://www.yeastar.com/.

Kontakt:
Nicole Liu
+86-592-5503309
[email protected]

Logo – https://mma.prnewswire.com/media/1312520/Yeastar_Logo.jpg 

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