Pendo Unveils Agent Mode: An Agentic Interface That Transforms How Enterprises Use and Act on Software Usage Data

RALEIGH, N.C., Oct. 8, 2025 /PRNewswire/ -- Pendo, the world's first software experience management platform, today introduced Agent Mode, a conversational and agentic way to use Pendo. Agent Mode is designed as a copilot for product teams that automates the tedious, time-consuming tasks and workflows that slow them down.

Instead of spending hours analyzing feedback, building reports, or manually finding users for research, product managers can simply ask Agent Mode to do it for them. The result is more time spent understanding and solving user challenges, and less time buried in operational work. By streamlining how teams interact with Pendo, Agent Mode increases productivity, which helps companies get innovation to market faster.

"AI changed how we interact with software, and now those expectations are shaping enterprise software," said Todd Olson, CEO and co-founder of Pendo. "Our response is Agent Mode, an entirely new way of experiencing Pendo. Agent Mode is more than a simple agent. It unlocks a new level of automation as an always-on, always-learning analyst and strategist that completes everyday workflows and provides insights and suggestions to help teams work faster and smarter."

Pendo also announced that users can now connect Pendo data to LLMs like Claude or Agentforce through the open Model Context Protocol (MCP), providing instant access to usage, adoption, and sentiment inside existing enterprise tools.

Pendo announced the new offerings as part of its Autumn 2025 Release, along with a series of product updates that help companies minimize churn, boost team productivity, and accelerate adoption of AI agents. Learn more about Agent Mode at pendo.ai.

About Pendo

At Pendo, we're on a mission to improve the world's experience with software. Thousands of global companies use Pendo to provide better software experiences for 900 million people every month. Our integrated Software Experience Management (SXM) platform manages the entire enterprise software asset: customer- and employee-facing applications; desktop and mobile platforms; and SaaS, AI, and agentic software. Learn more at pendo.com

SOURCE Pendo