Pennsylvania DHS Takes Next Step in Modernization of Program Integrity Efforts

Identity Proofing System Will Further Verify Application Information

Mar 03, 2016, 15:12 ET from Pennsylvania Department of Human Services

HARRISBURG, Pa., March 3, 2016 /PRNewswire-USNewswire/ -- The Department of Human Services (DHS) today released a request for proposal (RFP) for the implementation of verification services for use when processing benefit applications. This system will help modernize the department's handling of program integrity functions by blocking improper and fraudulent recipients. The Wolf Administration is committed to government reforms that increase efficiency and reduce waste to make a government that works for all Pennsylvanians.

"As we update our eligibility system, which streamlines processes, reduces costs, and improves customer service, we face a new set of challenges," said Secretary Dallas. "Modernizing our program integrity efforts mitigates fraud, helps us to address consumer concerns for privacy, reduces improper payments, and increases benefit delivery and efficiency."

This identify proofing system will electronically check personal information provided by applicants when applying for or renewing benefits. The system will also automate the department's identity validation process. The update will allow increased security of the client's identity, as well as an expedited verification process, making access to benefits faster and more secure for people across the commonwealth.

"Improper payments occur for several reasons, and one of those is inadequate documentation and verification of recipient information," said DHS Secretary Ted Dallas. "The efforts taken today are not only about providing the right services to the right folks, but are about taking steps to ensure an applicant's identity. This will allow us to stay apprised of any changes to the individual's status that may render him or her ineligible for future benefits."

The RFP is broken into five lots, allowing vendors to bid on components that best fit their offerings. The following criteria are including:

  • Identity Verification – consisting of services that verify an individual's identify whether the individual applies online, via paper, or by telephone
  • Asset Verification and Identification – verify assets included and not included on an individual's application
  • Income Verification and Identification – verify income and to identify other sources of income not indicated on an application
  • Predictive Analysis – quantitatively assesses the likelihood of eligibility for DHS administered benefits
  • Income Identification in support of Child Support – verify income sources in support of child support enforcement

The RFP can be found here, and the department is requesting all responses be submitted by May 3, 2016.

"Identity theft among the fastest-growing crimes in the U.S. and Pennsylvanians deserve a system that they can trust. The services we are procuring here will help ensure that benefits only go those who qualify and that we are making the best use of the resources we have," said Secretary Dallas.

MEDIA CONTACT: Rachel Kostelac, 717-425-7606


SOURCE Pennsylvania Department of Human Services