PeopleKeys helps Ohio retailer, Eagle Rental Purchase, Grow through Relationships

YOUNGSTOWN, Ohio, Oct. 17, 2017 /PRNewswire/ -- PeopleKeys, a leader in behavioral workplace sciences, is helping rental company, Eagle Rentals, prepare to expand their services into new Ohio and Pennsylvania locations. The regional retailer has been engaged in ongoing transformation around understanding team and sales behavioral styles and customer-focused approaches. PeopleKeys consultants helped the Eagle team continue to focus on life-long customer relationships, a move that is helping them gain a larger market share.

PeopleKeys began working with Eagle early in 2017 by giving everyone strengths-based profiles. Owners and managers were trained on behavioral principles then applied to customer service, sales, and relationship building.  By assessing salesperson strengths and customer behavior, the Eagle team is prepared to get in-sync with customers styles to create lasting relationships.  Dr. Brad Smith of PeopleKeys said, "We not only understand the sales team better, we even discovered much about their customers, their buying styles, and what services and benefits were most important."

Formed in 2007 by Randy Lewis and Joe Fischer, Eagle Rental now has 12 stores in Ohio and Pennsylvania but wants to grow to 30. Beyond a physical store count, they want to develop the best Rent-To-Own company in the industry. Randy Lewis said, "What could we accomplish if we focused on the leadership development of our managers and empower them to achieve greater things? It's more than just income, it's making a difference in the lives of our associates, and in turn, achieving more than they thought. If we accomplish this, then we grow our customer count as well as store count. This is how PeopleKeys got involved. They bring the expertise helping us raise the lid on our company." 

Eagle understands the importance of communication to go the next level.  Joe Fischer adds, "A misconception about the rental industry is that it's not a good deal. The truth is, the total cost is typically less than if someone purchases at a major retail chain, then puts the item on high-interest credit.  We also offer the option to return an item during the rental process.  That's why we develop life-long relationships and get to know our clients on a personal level."

PeopleKeys, through consulting services, DISC behavioral analysis, and customized programs has helped hundreds of companies expand, increase sales, and grow.  Grow your company with PeopleKeys at 800-779-3472 for your custom training program.

For more information on PeopleKeys Services contact [email protected] 
For more on Eagle Rental contact Randy Lewis at [email protected]

SOURCE PeopleKeys