PerfectServe Earns Dual 2025 Best in KLAS Recognition for Physician Scheduling and Clinical Communications

Wins validate unified platform strategy connecting provider scheduling optimization with clinical collaboration across care settings

KNOXVILLE, Tenn., Feb. 5, 2025 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced that two of its flagship solutions have earned 2025 Best in KLAS awards. Lightning Bolt Scheduling ranked #1 in the Scheduling: Physician category, while PerfectServe topped the Clinical Communications (Ambulatory/Post-Acute Care) segment in the 2025 Best in KLAS: Software & Services report.

This milestone represents PerfectServe's first time winning two Best in KLAS awards in the same year. Lightning Bolt Scheduling's win marks its fourth Best in KLAS award in the physician scheduling category, following victories in 2017, 2018, and 2024.

"These Best in KLAS awards align perfectly with what we hear from our customers: When you optimize the workforce in a best-in-class way, you can route messages to the right person at the right time across all care settings, regardless of EHR," said PerfectServe CEO Guillaume Castel. "By connecting intelligent scheduling with advanced clinical communication capabilities, we're helping healthcare organizations deliver more efficient, coordinated care while reducing administrative burden on their teams."

Lightning Bolt leverages advanced combinatorial optimization and industry-leading customer support to transform physician scheduling:

• The solution's advanced rules engine automatically balances provider preferences with organizational needs, drastically reducing schedule creation time while ensuring fair distribution of shifts and call coverage.
• Real-time schedule updates sync across all connected systems, eliminating confusion and ensuring everyone has access to the latest information.
• Backed by responsive support staff who understand both the technical and operational aspects of physician scheduling, customers receive creative solutions tailored to their unique needs.

"[Lightning Bolt] is user friendly, especially for someone who may have never used scheduling software before," said one manager in a KLAS survey conducted last August. "On the administrative side, it's a huge benefit and easy to learn and navigate. Our previous process was time consuming. [Lightning Bolt] gives me the counts, and it automatically does the schedule. There may be one or two things that I need to switch around because someone put in a late request, but that's it. That's definitely the biggest outcome for me."

This ease of use is matched by exceptional customer support, as one analyst/coordinator noted in a KLAS survey last March: "I just want my peers to understand how immensely life-changing [Lightning Bolt] has been. We work with so many vendors, and I know that we could not do what we do without PerfectServe. Our consultants who help us add on to a new facility know us, love us, celebrate with us, and cry with us. They are really great people. Our contact person is our lifeline. If we need something, we text or call them. I speak to our contact person daily. They are an incredible asset to our organization. We just could not have the success that we have without those specific people."

PerfectServe's clinical communication capabilities extend across both inpatient and outpatient settings, powering seamless care team collaboration regardless of the underlying EHR system:

• Intelligent routing ensures messages reach the right care team member at the right time, reducing delays and improving care coordination across all settings.
• Advanced workflows support everything from complex hospital communication to ambulatory care coordination, including a medical answering service used by more than 30,000 medical practices nationwide.
• Providers can quickly screen messages for urgency, customize their notifications, and maintain privacy when communicating with patients and colleagues.

"Before [PerfectServe], we had a lot of challenges, but that was going back to when the providers carried pagers. That was really antiquated," noted one manager in a KLAS survey last October. "With PerfectServe, things have been amazing for us. With the internal messaging, every single staff member has their own PerfectServe account, so we can communicate in that way with everyone. That has really opened up the lines of communication in that way. It's secure and HIPAA compliant. We can send lab results. We never have to worry about talking about patients because it's a safe way to communicate. I have nothing negative to say about PerfectServe at all. We are just happy with the vendor and product. We love PerfectServe."

For more information about PerfectServe's award-winning solutions and unified platform approach, visit PerfectServe.com.

About PerfectServe
PerfectServe accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. Our cloud-based software simplifies complex clinical workflows and schedules with secure and timely communication by dynamically routing messages to the right person at the right time. We drive more efficient care collaboration in all settings to improve patient outcomes and bring joy back to caregivers. PerfectServe has 25 years of experience and is a trusted partner to more than 500 hospitals and 30,000 medical practices.

About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Learn more at engage.klasresearch.com.

PerfectServe Contact:
Matt Kothe | Director, Corporate Marketing
865.776.9824
[email protected]

SOURCE PerfectServe, Inc.