PetDesk Expands Shepherd Integration, Creating a Fully Unified PIMS & Client Engagement Solution

Free Six-Month Promotion for New PetDesk Communications Customers Integrated into Shepherd

SAN DIEGO, Aug. 13, 2025 /PRNewswire/ -- PetDesk, the leading provider of client engagement solutions for veterinary practices, today announced a new integration between its widely adopted and beloved PetDesk Communications platform and Shepherd Veterinary Solutions, the nation's most intuitive cloud-based veterinary practice information management software. This much-anticipated integration empowers veterinary practices by combining Shepherd's vet-designed workflows with PetDesk's specialized expertise in client communication automations that enhance the digital experience for pet parents.

The new integration addresses common pain points for veterinary clinics, such as front-desk burnout and the inefficiencies of manual, repetitive tasks. Clinics can seamlessly leverage automated client communications, a phone system purpose-built for veterinary workflows, and the #1 rated pet parent app in North America.

"We consistently hear from practices about the challenge of front desk burnout – juggling endless calls, manual reminders, and scheduling," relates Michael Freeman, CMO at Petvisor, PetDesk's corporate parent. "Our existing PetDesk Phones integration with Shepherd already delivers significant time savings. Now, by adding PetDesk Communications, we're providing a complete solution to tackle these challenges and deliver personalized experiences for pet parents."

Dr. Lauren Jones, Director of Veterinary Medicine at Shepherd, relates, "As a practice owner, I know how overwhelming front desk chaos and constant communication demands can be. This integration brings real relief by letting PetDesk Communications flow right into Shepherd—into the management software your team already uses every day. With everything in one place, there's less stress, less room for error, and more time to focus on what really matters: caring for animals."

Automated client interactions from PetDesk include reminders, two-way texting, and digital forms. By syncing directly with Shepherd client records, busy clinics eliminate double data entry, improve data accuracy, and significantly reduce front-desk workload. When combined with the existing PetDesk Phones integration, practices gain an even more cohesive and powerful workflow, from the initial phone call to post-appointment follow-ups.

To celebrate this valuable new partnership, new PetDesk Communications customers who sign up by October 31, 2025, and integrate with Shepherd PIMS will receive the first six months of PetDesk Communications for free. Existing PetDesk customers who sign up with Shepherd before September 30, 2025, will also be eligible for one month free of Shepherd.

"Our goal is to free up valuable time for veterinary teams," adds Mr. Freeman, "allowing them to focus on what they do best: providing exceptional and personalized patient care. Offering the new PetDesk integration for free for the first six months is our way of helping practices immediately experience these time-saving benefits."

Dr. Ashley Casida at Desert Rose Animal Hospital shared her team's experience: "PetDesk has been seamless to set up, and the way it integrates with Shepherd PIMS is so smooth. We were in need of a communications system for our start-up hospital and everybody at PetDesk was very responsive, answered all our questions, and had our system set up in no time. My staff love having PetDesk and Shepherd work together to make our hospital more efficient and give our clients the best possible experience."

Key benefits of the PetDesk and Shepherd integration include:

• Practice Management Excellence + Client Engagement Expertise: Leverages Shepherd's expertise in veterinary practice management (medical records, workflows, billing) with PetDesk's specialized tools for modern client communication and engagement.
  
  
• Fully Simplified Operations with Integrated Data: Shepherd remains the operational hub, while PetDesk Phones and PetDesk Communications handle all client interactions seamlessly, with all data automatically syncing to Shepherd records. This reduces manual entry and improves data accuracy across all touchpoints.
  
  
• Front Desk Efficiency & Time Savings: Automate phone call information logging and repetitive communication tasks like appointment confirmations and reminders to free up significant staff time each week – practices often save 70+ hours per month.
  
  
• Happier Staff and Delighted Clients: Streamline staff workflows, from answering the phone to managing digital messages, while offering pet parents convenient, self-serve options through the #1 rated PetDesk mobile app (used by over 7 million pet parents), including easy appointment management, two-way texting, and access to health records.
  
  
• Growing Revenue Without Growing the Workload: Reduce no-shows and call volume with automated reminders, get insights from phone interactions, simplify payment collection, and boost client loyalty by delivering modern, seamless experience – all without disrupting your favorite Shepherd workflows.

Veterinary practices interested in taking advantage of the six-month free offer for the PetDesk Communications and Shepherd integration can visit this page for more information and to get started.

About PetDesk and Petvisor: PetDesk, a Petvisor company, is the leading client engagement software provider for veterinary practices and pet service businesses. Its platform offers a suite of tools, including the #1 rated pet health mobile app, designed to help clinics streamline operations, automate communications, and improve client satisfaction. Learn more at petdesk.com.

About Shepherd: Shepherd's cloud-based practice management software was designed by a veterinarian to work the way a vet practice naturally operates. With an intuitive (and dare we say, beautiful) interface, SOAP-based workflows, and the latest AI tools (say goodbye to copy and paste), practices can focus on what matters most – caring for animals. Practices report increased efficiency, smoother communication, and more time back in their day. Learn more today at www.shepherd.vet.

SOURCE PetDesk