LONDON, July 18, 2016 /PRNewswire/ --
The 3rd Annual Operational Excellence in Insurance Summit, taking place in Hartford October 17-19, 2016 has launched the full agenda. The event boasts an impressive line up of 60+ VPs, Directors and speakers from leading companies such as Farmers Insurance, State Farm insurance Companies, Prudential Financial, National Life, Admiral Insurance, AON plc and many more.
With new entrants and changing customer expectations on one side, and decreasing investment returns on the other, Insurers must make a choice: innovate or fall behind. Insurance is traditionally a people-to-people business, so in a world where insurance is becoming a commodity, how do you provide these same qualities through digital tools?
Lisa Schilling, Vice President, Healthcare Performance Improvement, Kaiser Permanente explains that the key to evolving to meet these new challenges lies, as always, in process excellence.
Lisa will be giving her insight on how to build and keep a customer's trust through mobile devices and online communication, on which process changes were made to improve customer attraction, application, renewals, policy and claims services, on how did we break down internal siloes to create a more joined up customer experience, and how can we transform our operations to retain trust, aside from delivering on promises.
Schilling along with Peter DaSilva, Todd Hartline, Snejina Zacharia and many other Insurance experts will be at the Operational Excellence in Insurance summit in October to discuss and shape operational excellence within the insurance industry and define company operational excellence strategies. The full agenda including a full list of keynote speakers can be found here www.operationalexcellenceinsurance.com/PR
Note to editors:
The Process Excellence Network is a global community for process professionals, business leaders and executives who want to improve their businesses through process and operational excellence. With a global membership of 120,000+, and a burgeoning global portfolio of live events, webinars, and networking opportunities, our mission is to inspire and inform our members with access to practical advice on business improvement tools, methodologies and technologies in order to achieve their business goals.