P&G Voluntarily Recalls Small Percentage of Scope Mouthwash Bottles Due to Cap Defect

Jun 25, 2010, 13:00 ET from Procter & Gamble

CINCINNATI, June 25, 2010 /PRNewswire-FirstCall/ -- The Procter & Gamble Company (P&G) (NYSE: PG) is voluntarily recalling a small percentage of 1-liter bottles of Scope Original Mint and Scope Peppermint mouthwash with malfunctioning child-resistant caps in the United States and Canada.

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The company said it is taking this precautionary step after finding that the child-resistant cap does not work in a small percentage of bottles.

The affected bottles have a number 4 on the bottom of the bottle to the far right of the recycling symbol (see picture).  Consumers can also attempt to twist the cap open.  If the cap opens too easily without squeezing the tabs on the side of the cap, it is defective.  

On a properly functioning bottle, there will be resistance if the consumer tries to twist off the cap without squeezing the tabs on the cap. On the malfunctioning bottle, the cap can be twisted off without squeezing the tabs on the cap.

Consumers can discard the affected bottle and contact P&G via the number below for a coupon or refund. Consumers who wish to continue to use the product should do so as directed, taking extra care to keep it out of the reach of children.

P&G is removing the affected bottles from store shelves and has informed the Consumer Product Safety Commission and Health Canada, who support the company's action.

Any consumer who has an affected bottle can call P&G for a replacement coupon or refund at the following number:  1-877-340-8825 (Hours of Operation: Monday-Friday between 9:00 a.m. and 6:00 p.m. EDT, Saturday between 10 a.m. and 3 p.m. EDT).

This recall is limited to only Scope Original Mint and Peppermint 1-liter mouthwash distributed in the United States and Canada.  No other Scope mouthwash is involved.

About Procter & Gamble

Four billion times a day, P&G brands touch the lives of people around the world. The company has one of the strongest portfolios of trusted, quality, leadership brands, including Pampers®, Tide®, Ariel®, Always®, Whisper®, Pantene®, Mach3®, Bounty®, Dawn®, Gain®, Pringles®, Charmin®, Downy®, Lenor®, Iams®, Crest®, Oral-B®, Duracell®, Olay®, Head & Shoulders®, Wella®, Gillette®, Braun® and Fusion®. The P&G community includes approximately 135,000 employees working in about 80 countries worldwide. Please visit http://www.pg.com for the latest news and in-depth information about P&G and its brands.

SOURCE Procter & Gamble