BURLINGTON, Massachusetts, May 19, 2015 /PRNewswire/ --
To meet rising demands for its global virtual event solutions, PGi selected ClickSoftware's (NasdaqGS: CKSW) solutions to optimize scheduling and time management for its global event services organization. The cloud-based solution will help PGi provide its customers with the highest levels of global service and support, while making internal operations more efficient by intelligently scheduling the right event managers with the right skillsets for business-critical client events, such as virtual town halls and earnings calls.
"As the world's largest dedicated collaboration software and services provider, PGi has very specific operational requirements for managing our globally dispersed workforce and for continuing to improve our industry-leading customer service levels. ClickSoftware took the time to fully understand our goals and requirements, providing us with a solution that meets the needs of both our business and our customers," said Dirk Brown, PGi Vice President of Product Management. "ClickSoftware delivered technology tailored to meet our organization's unique scheduling requirements. After deployment, PGi will be able to provide our global management teams with the flexibility they need to best leverage our talented workforce and improve overall customer experience."
Companies across the world trust PGi with their business-critical communications. Utilizing ClickSoftware, PGi can now automate resource allocation based on several key factors, including geographic location, language requirements and certifications. This intelligent schedule prioritization will enable PGi to more evenly distribute workloads, meet unique customer needs and offer flexible pricing models based on accurate data around peak and non-peak seasons of demand.
"ClickSoftware enables organizations like PGi to focus their resources on flawless execution during every moment of service. We handle the complicated matters of accurate employee scheduling and real-time operational visibility, allowing the company to shine when it matters," said Stephen Timms, President Americas, ClickSoftware. "By deploying ClickSoftware via the cloud, we expect PGi to significantly improve their resource scheduling processes to quickly maximize the value of their investment."
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's cloud scheduling solution. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2014 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
SOURCE ClickSoftware Technologies Ltd