Pilot Deployment of Lagan Cloud-Based Software for Delivery of Government Services to Bermuda Citizens

ROCKVILLE, Md., July 22 /PRNewswire/ -- Bermuda, famed for its 220 days of sunshine per annum, is welcoming the arrival of the cloud.  Lagan, the global leader in government to citizen (G2C) technology, today announces it has been awarded the contract to implement a pilot program utilizing cloud-based enterprise case management software for the Government of Bermuda. The program will go live in the summer.

Announcing the trial, David Atwood, Director E-Government, Bermuda, said, "'At Your Service Bermuda' is the motto of our Civil Service. We believe that the Lagan cloud solution is a pragmatic way for us to achieve some of the benefits we have observed in government organizations on both sides of the Atlantic implementing 311 type solutions."

Bermuda will be Lagan's first government deployment for a small island state of cloud-computing software. The contract will be Lagan's second implementation at the national government level. Lagan currently serves nearly 200 governments at local, regional, state and national levels, primarily in the UK and North America, providing a range of G2C technology solutions—on-site, cloud-based, and mobile.

The initial implementation will focus on queries (both phone and web) to the Transport Control Department, responsible for both driving and vehicle licenses. The eventual intention is to case manage requests from Bermudian citizens for a wide range of government services across multiple government ministries.

David Moody, CTO of Lagan, said, "We are delighted to have won this important pilot contract to support the Government of Bermuda in delivering services to citizens. This is the first implementation of cloud-based enterprise case management that we have executed at the national level and it puts the Government of Bermuda at the forefront of G2C innovation globally."

Lagan OnDemand is configured for rapid implementation—potentially within weeks. New modules and licenses can be added. Periodic upgrades can be handled efficiently in the cloud, with enhancements based on user group feedback from Lagan's network of nearly 200 government clients worldwide.

Martin Walsh, Customer Insight Manager, Ministry of Energy, Telecommunications & E-Commerce, said, "Our research identified Lagan as a clear leader in the provision of Customer Relationship Management systems for Government Contact Centres serving populations of our size. Site visits to Hampton, Virginia; Argyll & Bute in Scotland; and three locations in England confirmed Lagan's excellent relationship with their clients. This combined with the availability of their new OnDemand "cloud-based solution" that negated the need to initially purchase any hardware or software, established Lagan as clearly the best choice for our pilot."  

About Lagan

Lagan Technologies is the global leader in G2C (government to citizen) technology.  Lagan software connects government and citizens worldwide. It enables governments and citizens to communicate online, on the phone and on the move. With approaching 200 public sector customers worldwide – from Toronto to East Timor and from Bolton to Boston – Lagan helps local governments serve the everyday interests of more than 60 million citizens.

Lagan Enterprise Case Management (ECM) has been designed to streamline the service delivery functions of government, enabling improved efficiency and more citizen-centric public services. Lagan ECM manages the interactions between citizens and government and provides full CRM support for a wide variety of government service delivery processes. Lagan ECM has proven utility for state and local governments and offers a range of flexible delivery methods: on-premise, on-demand and hosted.

For more information about Lagan, please visit http://www.lagan.com/ and contact us at [email protected].  Keep up with industry news on Twitter at http://twitter.com/lagan_business.

SOURCE Lagan