PlumChoice to Present at CONNECTIONS™: The Digital Living Conference & Showcase at TIA 2012

BILLERICA, Mass., May 30, 2012 /PRNewswire/ -- PlumChoice announced today that Ted Werth, Chief Strategy Officer, PlumChoice, will participate as a speaker at the upcoming CONNECTIONS™ at TIA, June 5-7, 2012, at the Gaylord Texan.  Mr. Werth will participate in the session "Exemplifying Superior Customer Experiences," on Tuesday, June 5 at 1:30 P.M.

Research from Parks Associates indicates that conversion rates from ad hoc support incidents to subscriptions are approximately 30%. The interactive panel session, moderated by Kurt Scherf, Vice President and Principal Analyst, Parks Associates, examines the elements that will define a superior customer experience.

"The consumer and business technology landscape has shifted," said Mr.  Werth, who founded PlumChoice, a technology care sector leader. "To meet new demands for interconnectivity and access to technology services and data, we have to put customers at the center of technical support."

CONNECTIONS™ focuses on innovative solutions for the connected consumer and leading strategies to monetize digital content, mobile applications and services, value-added services, connected consumer electronics, and home systems. The conference features research sessions on OTT video, mobile and product apps, connected CE, and the connected home.

"CONNECTIONS™ offers attendees the opportunity to network, see new products, and hear from leaders in the industry like PlumChoice," said Stuart Sikes, President, Parks Associates.  "We welcome Ted Werth as a participant in this year's conference."

More information about CONNECTIONS™ at TIA can be found at http://www.connectionsus.com.

About PlumChoice

PlumChoice®, Inc. technology service solutions enable organizations to transform customer satisfaction to customer loyalty. Whether powering a premium technology care business, augmenting a technical support business or enabling more efficient management of an internal service desk/help desk function, PlumChoice delivers scalable software and turnkey services that influence customer loyalty, increase profitability, drive down support costs, and improve productivity. Founded in 2001, PlumChoice is headquartered in Massachusetts with offices in Colorado and Sweden. The company offers a comprehensive portfolio of best-of-breed technology care solutions including its software-as-a-service Technology Services Solution and Tific® Support Automation solution, plus turnkey and fully managed remote and on-site services – all leveraging the patented SAFElink® Technology Platform.

About CONNECTIONS™

The 16th annual CONNECTIONS™: The Digital Living Conference and Showcase will be co-located with TIA 2012: Inside the Network on June 5-7 at the Gaylord Hotel, Dallas, Texas. Hosted by international research firm Parks Associates, CONNECTIONS™ at TIA 2012 focuses on innovative solutions for the connected consumer and leading strategies to monetize digital content, mobile applications and services, value-added services, connected consumer electronics, and home systems.

The executive research conference includes presentations from Parks Associates' leading analysts and visionary sessions featuring executives in the connected entertainment and digital home technology industries. CONNECTIONS™ at TIA 2012 also features The Connected Home Pavilion, an area on the TIA exhibit floor where attendees can preview demos from operators, manufacturers, and solutions providers for the digital home.

For more information, contact [email protected], call 972-490-1113, visit www.connectionsconference.com.

SOURCE PlumChoice