Power Selling Pros offers new call handler certification program
Customer service training company Power Selling Pros introduces new certification program designed to improve inbound customer service representative (CSR) close rates
29 Oct, 2015, 07:00 ET
SOUTH JORDAN, Utah, Oct. 29, 2015 /PRNewswire/ -- Power Selling Pros, a leading customer service and call handling training company, has developed a new CSR certification program to help companies deliver a consistent, positive customer service experience.
Based on a set of principles called The Pattern for Excellence, the certification process guides call handlers through greeting, rapport development, reassurance, building confidence, booking the appointment, and call closure.
"We've spent the past decade providing home service companies with tools for success," said Brigham Dickinson, president and founder of Power Selling Pros. "In order to be most successful, we found that call handling teams needed a set of principles and processes to be able to create a 'WOW Experience' and book more inbound calls. That's why we developed our certification program."
Power Selling Pros certification involves three levels of training that span about an 18 month period. Level one certification can take as little as four months, and works to establish two outcomes and eight principles found in The Pattern for Excellence. Level two certification focuses on consistency, accountability and negotiation techniques that can be incorporated to overcome customer objections. Trainees are eligible for a customized, level three certification after they have gone through at least eight months of level two training, and maintain a call booking rate of at least 85 percent or higher for 60 consecutive days.
Power Selling Pros works mainly with home service businesses that address HVAC, plumbing and electrical issues, but any inbound call handling team can benefit from their services. Power Selling Pros has also worked with and are officially approved by Trane and Carrier.
"Every company needs to grow their most important asset: their people," said Dickinson. "Our training process is unique in that we work with each member of your team, one-on-one, over time to achieve the best outcome on every call they take. Every customer service representative can improve on some level. It's about constantly getting better."
About Power Selling Pros
Based in South Jordan, Utah, Power Selling Pros coaches home service customer service representatives to become the best call handling teams possible. Offering regular coaching, in person training, call monitoring, and certification for call handlers, their one-on-one training process is designed to empower call handlers with the confidence they need to wow more customers, book more calls, and make more money. To find out more, please visit www.powersellingpros.com.
SOURCE Power Selling Pros
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