TAMPA, Fla., April 13, 2017 /PRNewswire/ -- Mize and Precision Equipment Manufacturing have announced today that Precision Equipment has rolled out Dealer Service Portal powered by Mize Connected Customer Experience Platform and Smart Blox for Registration, Warranty, Parts, and Knowledge.
Precision Equipment Manufacturing is an industry leader known for producing durable trailers for the Agricultural and Construction Industries. The company also manufactures portable heaters that use magnetic fields to generate heat.
"We want to improve both our Quality and Warranty procedures. The current system we have is hard to work with and doesn't show us the information we are looking for when it comes to both the Quality and Warranty sides," said Dr. Joel Jorgenson, President of Precision Equipment Manufacturing. "We wanted a simple and easy-to-use system for dealers to submit warranty claims, access parts catalogs and service manuals."
Mize Connected Customer Experience Platform, and Smart Blox enable Precision Equipment Manufacturing to support an expanding dealer network nationwide and globally. Mize CX cloud provides simple and cost-effective subscription model for companies with growing dealer network.
Mize offers complete Warranty lifecycle management software in Cloud using SaaS model making it easier for companies to implement the solution quickly and cost-effectively. Using next generation warranty software from Mize, companies can configure different warranty policies, capture accurate claim information, automate claims processing, and track all warranty costs.
"We are excited that Precision Equipment Manufacturing has selected Mize to enable their network with a Service Portal," said Ashok Kartham, CEO of Mize. "Our solution simplifies and unifies warranty, parts and service solution to manufacturers such as Precision Equipment."
Precision Equipment is building Telemetry software into the product allowing for observation and control of heaters operating in remote locations from a cell phone or computer. The software has both preventative and predictive maintenance capabilities, allowing for Precision Equipment to send out a kit to a customer that will fix a problem that hasn't happened yet.
"We have the advanced heating, electronics, and telemetry in our magnetic heating products," said Dr. Joel Jorgenson. "Mize connected customer experience platform will enable us to connect better with dealers, customers, and products to deliver more proactive service."
Mize enables companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, service, and maintenance to increase customer satisfaction and retention. Mize connected customer experience platform and Smart Blox elevate customer experience and engagement with the customers, build more knowledge about the customers and products, and increase revenue from the existing customer install base. Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit www.m-ize.com for more information.
About Precision Equipment Manufacturing
Precision Equipment Manufacturing is an industry leader known for producing durable trailers for the Agricultural and Construction Industries which include side dump, belly dump, end dump, truss roll trailers, and step deck trailers. The company also manufactures portable heaters that use magnetic fields to generate heat. Precision Equipment Manufacturing is in Fargo, North Dakota and has an international dealer network to sell and service the equipment. Please visit www.Precisionequipmfg.com for more information.