Pretty Good AI to showcase breakthrough AI automation at Thrive Summit 2025; hosts Webinar for athenaOne Practices

Pretty Good AI presents real-world clinical use cases and measurable results in operational automation.

SAN FRANCISCO, Oct. 14, 2025 /PRNewswire/ -- Pretty Good AI, the AI platform designed to scale healthcare practices, today announced it will showcase its transformative clinic intelligence platform, including its state-of-the-art voice technology, at Thrive Summit 2025, taking place November 3-5 in Nashville. The company is addressing the critical operational bottlenecks – from jammed phone lines to chronic staff shortages, scheduling complexity, and unproductive provider hours – that are overwhelming medical practices and hindering patient access.

Specialty practices face severe staffing challenges, with teams burning out from the stress of repetitive, high-volume phone tasks. These operational bottlenecks lead to high call abandonment rates, significant revenue leakage, and frustratingly long wait times that damage the patient experience.

Pretty Good AI confronts this challenge directly. Its AI voice agents integrate natively with athenaOne to provide immediate relief. For one multi-location specialty practice client managing more than 70,000 monthly calls, Pretty Good AI achieved game-changing results within the first 30 days:

• Over 50% of all patient calls were fully contained and resolved by the AI.
• Average patient hold times were cut from over two hours during peak times to less than five minutes.
• 13% of all appointments were booked by the AI after hours, reducing leaked revenue.
• Automatically optimizing scheduling to match prior authorization approval windows, reducing denials and reschedules.

"We built the trusted technology that became Outlook for your phone, delivering mission-critical reliability for the world's largest enterprises. We also built the systems that power Instacart's complex, real-time logistics," said Kevin Henrikson, Co-founder at Pretty Good AI. "We are applying that same discipline and experience to healthcare. A multi-provider speciality practice is a logistics operation, and our platform provides the HIPAA-compliant intelligence layer to automate workflows, reduce staff burnout, and give patients the instant access they deserve."

At Thrive Summit, organized by athenahealth, Pretty Good AI is a Platinum Sponsor and featured exhibitor. Attendees will see how the platform learns from a clinic's own call recordings to handle interactions exactly like their best staff members would, ensuring zero disruption to existing athenaOne workflows.

Ahead of the summit, Pretty Good AI will host a complimentary educational webinar for practice leaders:

Webinar: "How athenaOne practices unlock revenue & bandwidth with AI"
Date/Time: October 22, 2025, 1:00 pm PT / 4:00 pm ET
Format: 45-minute webinar followed by live Q&A
Registration: To sign up for the free webinar, register at https://bit.ly/PGAWebinarOct2025

Thrive attendees looking for a customized demonstration of Pretty Good AI at the conference can schedule a meeting by contacting [email protected].

About Pretty Good AI
Pretty Good AI is a voice-first clinic intelligence platform that unlocks provider hours and new patient growth. From booking, payments & support to integrations with other tools, so organizations operate smarter, faster, with fewer errors. Our athenaOne-native platform combines flexible logic, strong oversight, and secure data handling to deliver reliable automation that scales. Learn more at prettygoodai.co

Media Contact
Jacky Kirkland
[email protected]

SOURCE Pretty Good AI