PITTSBURGH, Jan. 15, 2019 /PRNewswire/ -- Princeton Mortgage Wholesale is thrilled to announce their recently established perfect Net Promoter Score® of +100. This score places Princeton Mortgage Wholesale ahead of every financial services company in the world for customer satisfaction, and roughly three-times ahead of the industry average of +34. Princeton Wholesale's unmatched NPS echoes the company's true dedication to great rates, less effort for their customers.
NPS® Benchmarks defines Net Promoter Scores as a customer loyalty and satisfaction metric, capable of gauging the overall company health. Widely used across all industries, customers are asked a simple question: "On a scale of 0 to 10, how likely are you to recommend this company (product, experience, representative, etc.) to your friends, family or business associates?" Respondents are then divided into three categories based on their response - detractors, passives, and promoters - and the NPS is calculated by subtracting the percentage of detractors from the percentage of promoters, yielding a score between -100 and +100.
Princeton Mortgage Wholesale's perfect Net Promoter Score of +100 means that, thus far, their service has converted every single customer into a loyal enthusiast for the company.
Headquartered in Pittsburgh, PA, Princeton Mortgage's wholesale lending division began doing business in October 2017 and only continues to grow. "As a lender, we realize that our success is predicated entirely on our brokers and we know that we have built a system far superior to that of our competition," says Matt Joy, Head of Operations. "It is so gratifying to see our NPS score reflect that. Our customers know that we make the lending process truly effortless." A perfect Net Promoter Score indicates that Princeton Mortgage Wholesale is committed to providing world class service and has successfully positioned itself to compete with all major players in the industry.
Princeton Mortgage Wholesale – Founded in 1983, Princeton Mortgage is a licensed mortgage banker and is backed by a 100+ year old multi-faceted real estate brokerage, investment and insurance company. We are positioned as a well-capitalized banker that is debt free and are creating dynamic new opportunities within our industry. Our mission is to help people thrive, and we do that by delivering The Effortless Mortgage™. The Wholesale Lending Division of Princeton Mortgage, Princeton Mortgage Wholesale, is headquartered in Pittsburgh, PA. We believe that customer loyalty is earned by providing a consistent, effortless experience and by doing the right thing, all the time. Princeton Mortgage Wholesale promises great rates, less effort.