Priority Dispatch and VectorCare Announce Strategic Partnership to Enhance Dispatch and Care Delivery Through AI-Powered Solutions

SAN FRANCISCO and SALT LAKE CITY, March 5, 2025 /PRNewswire/ -- Priority Dispatch, a global authority in emergency medical dispatch solutions with over 45 years of experience in developing industry-standard protocols for fire, Emergency Medical Services (EMS), and hospitals, has announced a strategic partnership with VectorCare, a leading provider of modern patient logistics technology. This collaboration will bring Priority Dispatch's internationally recognized protocols into VectorCare's comprehensive suite of customizable patient logistics tools, expanding its operational capabilities for fire departments, EMS, private ambulance, and hospital teams.

Through this alliance, the gold-standard triage and dispatch protocols of the International Academies of Emergency Dispatch (IAED) will be seamlessly integrated into VectorCare's platform via Priority Dispatch's ProQA software, ensuring that first responders, healthcare providers, and dispatchers have access to the best decision-support tools available. The integration will streamline workflows, reduce delays, and ensure patients receive the appropriate level of care at the right time.

"This partnership represents a major step forward in modernizing how dispatch and care delivery are managed," said Chris Murdock, President of Priority Dispatch. "By combining our expertise in structured calltaking process and response prioritization with VectorCare's cutting-edge logistics and automation tools, we're bringing the most advanced dispatch protocols directly into the hands of providers who need them most."

In addition to enhancing decision-support capabilities, this collaboration lays the groundwork for AI-driven dispatch augmentation. VectorCare's AI agents, designed to handle the creation of scheduled events, streamline the intake process, and manage calltaking volume to meet demand, will work alongside human dispatchers. Leveraging both human expertise and AI capabilities will expedite task completion, optimize resource allocation, and reduce time-to-care for patients. This strategic alliance highlights how the application of AI in dispatch environments can enhance operational efficiency, reduce administrative burdens, and provide faster, more intelligent care delivery across healthcare systems.

"This is not just an integration – it's the beginning of a new era in patient logistics," said David Emanuel, CEO of VectorCare. "By embedding world-class emergency protocols directly into the VectorCare platform, we're modernizing the way care is coordinated and delivered across fire, EMS, hospitals, and beyond. Our work together will pave the way for the next frontier of care delivery, leveraging AI to enhance workflows and improve outcomes."

As healthcare systems worldwide continue to embrace digital transformation, this partnership marks a significant step toward a future where technology and AI-powered solutions work seamlessly to support first responders, providers, and patients alike.

About VectorCare
VectorCare is a leading healthcare technology company that provides patient logistics solutions for EMS, fire departments, home health agencies, healthcare systems, NEMT providers and payers. Its platform automates workflows, scheduling, and dispatching to optimize care delivery and improve outcomes for patients. With a focus on leveraging AI and advanced technologies, VectorCare helps healthcare providers streamline operations, reduce costs, and improve quality of care.

About Priority Dispatch
Priority Dispatch Corporation is a global leader in providing comprehensive emergency dispatch protocol products, training, and services. Established in 1979, the company has developed structured systems for emergency calltaking centers, including the Medical Priority Dispatch System (MPDS), which has been utilized in numerous countries for over 30 years. MPDS is currently employed in 42 countries and has been translated into 19 languages and dialects. Priority Dispatch also offers ProQA, a computerized version of MPDS, which integrates seamlessly with Computer-Aided Dispatch (CAD) and phone systems to enhance the dispatching process.

For more information about this partnership, please contact:

VectorCare
David Emanuel
c/o
+1 415-275-2316
[email protected]
www.vectorcare.com

Priority Dispatch
Chris Murdock
c/o
Wendy Whittaker
[email protected]
www.prioritydispatch.net

SOURCE VectorCare Inc.