Provident Bank Goes Live with MANTL Business and Retail Account Opening Across its 135-Branch Network

More than 800 team members at the $25B+ bank have adopted MANTL to drive growth, efficiency, and better customer experiences

PLANO, Texas, Sept. 24, 2026 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT), a digital sales and service platform provider for financial institutions in the U.S., today announced that Provident Bank (Provident) is live with MANTL Business Account Opening and Retail Account Opening across its 135-branch network. With MANTL, the $25B+ bank is unifying its physical and digital banking channels to drive growth, improve operational efficiency, and modernize the team member and customer experience.

Provident Bank partnered with MANTL to create a true integrated account opening strategy built on one Platform rather than separate systems for digital and branch channels. Today, Provident Bank is live online and in-branch, with more than 800 team members using MANTL to open business and retail accounts in the branch. Provident Bank's unified approach reduces the complexity of navigating multiple systems and gives team members more time to build human emotional connections and growth opportunities. By combining its digital and branch capabilities on MANTL, Provident Bank is setting a new standard for relationship banking—delivering a highly competitive, convenient account opening experience that meets modern customer expectations, wherever and however they choose to engage.

Provident Bank supports a broad range of account types on MANTL including minor accounts and individual retirement accounts (IRAs) that can be opened online and in-branch, while branch team members can open more complex specialty accounts, such as personal and business fiduciary accounts, revocable and irrevocable trust accounts, estate accounts, and escrow accounts. Bringing these account types onto MANTL enables Provident Bank to serve a wide range of customer needs through modernized, standardized workflows while creating a more efficient experience for team members and customers.

"Our partnership with MANTL is built on a shared vision and a strong level of trust in how technology can enhance the customer experience," said Scott Hurlbert, senior vice president, digital channels director at Provident Bank. "By bringing our digital and branch account opening capabilities together on one Platform, we're creating a competitive advantage for Provident while making the experience simpler and more consistent for both our customers and our team members. Just as important, we're investing in our people by giving them the technology, training, and tools they need to be there for our customers whenever and however they choose to engage with us, whether online, in a branch or through our contact center."

The implementation extended beyond deploying new technology, with partnership, training, and change management at the center of the launch. From day one, Provident evaluated and refined its existing account opening processes, applying MANTL best practices to simplify workflows rather than replicate legacy processes on a new platform. MANTL and Provident worked closely to support change management and foster team adoption, developing a customized training environment and delivering strategic training and enablement for employees across the organization.

"Provident Bank took a team member- and customer-first approach to modernizing account opening," said Benjamin Conant, chief product officer at Alkami. "By unifying business and retail account openings online and across 135 branches with MANTL, Provident Bank is giving more than 800 team members a simpler, more consistent way to serve applicants. This is how financial institutions turn the branch into a connected growth driver—equipping team members with more time and capacity to build relationships while delivering consistent experiences across channels."

Provident Bank completed the MANTL account opening implementation alongside a core system conversion. Together, these two large strategic initiatives highlight Provident Bank's commitment to the customer experience and providing access to best-in-class banking solutions.

Provident Bank's launch comes as financial institutions nationwide accelerate their investment in in-branch account opening. In 2026, in-branch account opening has become MANTL's highest-volume growth channel, reaching nearly 90,000 booked applications in a single month. This momentum underscores the opportunity for financial institutions to modernize existing branch infrastructure, connect it with digital channels and create scalable growth opportunities while improving team member and customer experiences.

To learn how MANTL can transform your account opening process and empower your team, visit here.

To learn more about Anticipatory Banking and the Alkami Digital Sales & Service Platform, visit here.

About Alkami
Alkami provides a digital sales and service platform for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

About Provident Bank
Founded in Jersey City in 1839, Provident Bank is the oldest community-focused financial institution based in New Jersey and is the wholly owned subsidiary of Provident Financial Services, Inc. (NYSE: PFS). With assets of $25.66 billion as of June 30, 2026, Provident Bank offers a wide range of customized financial solutions for businesses and consumers with an exceptional customer experience delivered through its convenient network of 135 branches across New Jersey and parts of New York and Pennsylvania, via mobile and online banking, and from its customer contact center. The bank also provides fiduciary and wealth management services through its wholly owned subsidiary, Beacon Trust Company, and insurance services through its wholly owned subsidiary, Provident Protection Plus, Inc. To learn more about Provident Bank, go to www.provident.bank or call our customer contact center at 800.448.7768.

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SOURCE Alkami Technology, Inc.