PTC Launches ServiceMax AI, a Generative AI-Powered Field Service Assistant

• Leading field service management solution delivers new GenAI capabilities to service organizations to increase technician effectiveness
• Reschedules appointments, automates manual tasks, reviews asset history, and provides predictive maintenance guidance to streamline service execution
• Intelligently searches through manuals, troubleshooting guides, and service history to answer technician questions and proactively recommend service resolutions

BOSTON, Feb. 12, 2025 /PRNewswire/ -- PTC (NASDAQ: PTC) today announced the release of the ServiceMax AI field service management assistant powered by generative artificial intelligence (GenAI). ServiceMax AI leverages the full documented history of a field asset stored in the ServiceMax® platform, including equipment data, service history, and known service resolutions, to help field service technicians get more done in less time. With the power of GenAI, technicians can use ServiceMax AI Chat to answer questions about a specific job or asset, automate manual documentation and scheduling tasks, and review proactive recommendations for predictive maintenance. 

ServiceMax AI is based on decades of field service expertise and the latest GenAI technology, enabling service organizations to modernize their workflows and the technician experience.

For a more in-depth look at ServiceMax AI, including how it's addressing workforce challenges, how it mimics natural human interaction, and its place in the age of agentic AI, please read this blog from Joseph June, General Manager of ServiceMax: The Next Evolution in Field Service: AI-Powered ServiceMax is Solving the Technician Knowledge Challenge.

About PTC

PTC (NASDAQ: PTC) is a global software company that enables manufacturers and product companies to digitally transform how they design, manufacture, and service the physical products that the world relies on. Headquartered in Boston, Massachusetts, PTC employs over 7,000 people and supports more than 30,000 customers globally. For more information, please visit www.ptc.com. 

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PTC, ServiceMax, and the PTC logo are trademarks or registered trademarks of PTC Inc. and its subsidiaries in the United States and other countries.

SOURCE PTC Inc.