QTS Unifies and Improves Monitoring Services of Hosted IT Infrastructure with Nimsoft Monitoring Solution

Leading service provider to replace multiple systems with NMS to achieve greater insight, automation, customization and cost savings

Jun 22, 2010, 09:00 ET from CA Technologies

CAMPBELL, Calif., June 22 /PRNewswire-FirstCall/ -- Nimsoft, a business unit of CA Technologies (Nasdaq: CA), today announced that QTS (Quality Technology Services) is deploying the Nimsoft Monitoring Solution (NMS) to provide a unified monitoring platform for its clients' complex infrastructures. NMS will monitor a broad range of network elements, systems, and applications for QTS clients, and provide comprehensive insight into system health and performance. This will enable QTS to deliver the benefit of improved systems and application availability to its clients, faster problem resolution, and better visibility into the operation and reliability of their hosted infrastructure.

With 12 data centers nationwide, QTS is a full-service technology infrastructure company and is the third largest data center company in the U.S. The company, formed by numerous acquisitions, was looking to consolidate several monitoring systems and streamline operations. QTS chose Nimsoft for its scalability, easy customization, extensive dashboard and client portal features. The solution's redundancy and automatic failover also fulfilled QTS reliability requirements.

"NMS uniquely addresses the monitoring requirements of service providers and their clients," said Nauman Chughtai, director of applications at QTS. "With NMS, we can deliver maximum uptime to our customers—while controlling our overall infrastructure management costs."

NMS allows QTS to save significant time and money through automation. When an event comes in, NMS automatically opens a ticket and captures all the metrics needed to take care of the issue. "We will be able to reduce the time it takes us to clear an incident from the ticketing system by up to 60%," said Chughtai. "Faster issue identification and resolution leads to improved customer satisfaction and enables us to ensure the availability of the systems and applications we support for our clients."

In the future, QTS plans to leverage NMS to support its cloud offerings, enabling clients to automatically provision services from a web-based portal. Built on the same platform as NMS, QTS client-facing portals will allow customers to view reporting and monitoring activities from any browser. By providing clients with more visibility into the health of their systems and applications, QTS can reduce call center costs and further increase customer satisfaction.

"Unlike most competing solutions, NMS is easily customizable and enables service providers like QTS to more adaptively meet the varied and constantly changing needs of all kinds of customers," said Gary Read, senior vice president and general manager of the Nimsoft business unit at CA Technologies.  "By choosing NMS, QTS has gained flexible, scalable monitoring capabilities that fit well with its managed service business model and provide the automation and cost savings necessary for profitable growth."

About Quality Technology Services

QTS (Quality Technology Services) is a leading national provider of data center facilities and professionally managed IT, cloud computing and hosting services to enterprise businesses. With 12 locations in eight states, QTS owns, operates and manages more than 3.5 million square feet of secure, state-of-the-art data center infrastructure and provides mission-critical IT operations for performance and cost-efficiency. Global enterprises, financial companies, and services providers rely upon QTS ITIL certified services organization and expertise to manage their mission-critical IT infrastructures. QTS uniquely combines customized data center solutions, co-location and fully managed hosting solutions to over 700 customers in the United States. For more information about QTS, please visit www.qualitytech.com or call toll free 866.210.8238.

About Nimsoft

Nimsoft provides Unified Monitoring™ solutions for virtualized data centers, hosted and managed services, cloud platforms, and SaaS resources. The Nimsoft Unified Monitoring architecture eliminates the need to deploy a new monitoring solution for outsourced services, public or private clouds, or SaaS implementations. About 800 customers use Nimsoft Unified Monitoring solutions, including hundreds of leading hosting, cloud and managed service providers such as 1&1, BlueLock, CDW, Hitachi, QTS, Rackspace, SoftLayer and Troubadour.  For more information, visit www.nimsoft.com or to see Nimsoft Unified Monitoring in action, visit the Nimsoft public portal at www.unifiedmonitoring.com. Nimsoft is a business unit within the CA Technologies Cloud Products & Solutions Business Line.

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About CA Technologies

CA Technologies (Nasdaq: CA) is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at www.ca.com.

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