Qualtrics Receives the Highest Level of Federal Security Compliance with FedRAMP® High Authorization

Authorization gives federal agencies access to new capabilities that improve service delivery and increase organizational efficiency

PROVO, Utah and SEATTLE, July 23, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced it has received FedRAMP High authorization - the U.S. government's highest security standard for cloud products and services. This milestone demonstrates Qualtrics' broad commitment to security and delivering high-quality, proven, and trusted products across all sectors.

As governments work to redesign service delivery for modern customer needs and increase organizational and program efficiencies, the FedRAMP High authorization elevates Qualtrics' ability to provide federal agencies with access to a range of critical human insights to improve the effectiveness of these programs. Using the Qualtrics® platform, federal agencies can securely capture and respond to highly sensitive customer and employee feedback across multiple channels and touchpoints, including use cases in health care, national security, law enforcement, veteran affairs, and finance.

"As federal agencies strive to transform service delivery, Qualtrics is committed to maintaining the highest levels of security to ensure our customers can meet evolving citizen needs," said Assaf Keren, Chief Security Officer at Qualtrics. "Government leaders now have access to the same capabilities from Qualtrics that power the customer and employee experience programs at some of the world's most trusted and loved brands, which is going to accelerate service delivery improvements and efficiencies across government."

Legislation mandates improved government service delivery

The FedRAMP High Authorization for Qualtrics comes at a crucial time for U.S. federal agencies as they work to improve service delivery under the Government Service Delivery Improvement Act (GSDIA) - a law aimed at enhancing the quality of customer service across the U.S. federal government. Customers consistently rate their satisfaction with government services lowest across all industries. Customer satisfaction, trust in government, and employee wellbeing also lags other sectors according to the Qualtrics 2025 Government Trends Report. These findings underscore the importance of providing government organizations with access to capabilities from Qualtrics that have delivered customer experience improvements across the commercial sector.

Qualtrics maintains the highest level of security in the era of AI

Qualtrics is continuously enhancing its security posture to address the changing needs of government organizations by building out full product functionality within this secure FedRAMP environment, including new AI capabilities. For more information and a full overview of the latest certifications and authorizations visit Qualtrics Trust Center.

Qualtrics gathers hundreds of federal leaders for third annual Qualtrics Federal Summit

Qualtrics will host the Qualtrics Federal Summit in Washington, D.C. on Wednesday, August 13. This event will bring together government leaders, experts, and peers to explore government trends, advancements in technology, and alignment with executive priorities. Sessions will focus on how to use technology to modernize government, improve service delivery, enhance workforce productivity, and accelerate research to advance critical mission mandates.

About Qualtrics Federal

Qualtrics Federal works with agencies to design more effective services, programs, and policies by identifying key areas for improvement surfaced from citizen and employee insights. The Qualtrics platform allows users to capture critical feedback data across every touchpoint, streamline workflows, eliminate redundancies, and automate actions to improve service delivery, drive digital transformation, and maximize efficiencies in operations. Qualtrics is ISO 27001, FedRAMP High compliant and HITRUST certified.

Qualtrics is used by more than 350 federal clients, including every federal cabinet-level department. To learn more, please visit qualtrics.com/federal.

About Qualtrics

Qualtrics is trusted by thousands of the world's best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.

Contact: Tyler Petersen, [email protected]

SOURCE Qualtrics, LLC