Questar Gas Improves Responsiveness and Productivity With ClickSoftware's Enterprise Mobility Solutions

BURLINGTON, Massachusetts, November 30, 2011 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated workforce-management and optimization solutions for the service industry, announced today that Questar Gas has expanded its use of the ClickSoftware Service Optimization Suite by recently implementing ClickMobile to deliver outstanding responsiveness to its customers for both scheduled and emergency calls.

In addition, the natural gas utility has selected ClickSoftware's web-based enterprise mobility solution for its collection representatives for use on smart phones.  The deployment of this cutting-edge solution will help the utility meet its commitment to deliver efficient, reliable and safe natural gas service to more than 920,000 customers located across urban and rural locations in the western US.

To respond quickly to emergency situations - with a 60 minute service standard to respond to emergency calls - Questar Gas leverages the real-time capabilities of ClickSchedule, ClickLocate, and ClickMobile. ClickLocate monitors the service technician's GPS location which provides the dispatch team with clear, real-time visibility of field operations and allows real-time optimization based on the service technicians actual location. ClickSchedule then automatically assigns and dispatches the order to the "best" service technician factoring in skills, travel time, and in-between job status. ClickMobile is accessed by the service technicians on wireless toughbooks to electronically report their work in the field. The fully integrated and dynamic solution set ensures Questar Gas customers receive fast and efficient response to emergency situations, the service standard is met, and the rest of the fleet remains well utilized.

Questar Gas is now working on a web-based mobile technology from ClickSoftware for its customer service agents responsible for revenue collection. The corporate control, security and portability of the smart phone, combined with the capability to view all required information make the device ideal for this type of work. This end-to-end solution allows the company to seamlessly and rapidly manage the entire service-management chain.

"We are impressed with the flexibility and capabilities of ClickSoftware's products," said Scott Brown, Vice President of Operations at Questar Gas. "We receive thousands of service requests each day and Click's mobility solution efficiently schedules and routes our work. We rely on ClickSoftware's Workforce Management platform to quickly handle the emergencies we receive daily from the initial notification to the resolution of the situation. Our newest endeavor will provide our customer service agents with a tool small enough to take to the customer's door for effective communication as well as immediate update to our billing system with the result of the call. ClickSoftware's products provide us with strategic benefits; we will continue to look for opportunities to leverage their product suite to help us run our operation more efficiently."  

"ClickSoftware's solutions are designed to enable service organizations to share intelligent, flexible and granular information so that they can consistently identify the most efficient way of managing customer demand," said Hannan Carmeli, President and Chief Operating Officer of ClickSoftware. "Questar Gas's approach to mobile workforce management and optimization epitomizes the ideal business process workflow of a best-in-class field service operation."

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP  vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Safe Harbor Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Questar Gas and its customers from using the Service Optimization Suite. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2010 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

ClickSoftware Company Contact
Melissa Circe
ClickSoftware
[email protected]
+1-781-272-5903 Ext: 2272

SOURCE ClickSoftware Technologies Ltd