Reach, the First Palestinian Contact Center & Winner of the "Best Outsourcing Partnership Award", Participates in USA ICT Sector Forum - October 28th

RAMALLAH, Palestine, October 27, 2011 /PRNewswire/ --

Reach, the first specialized contact center in Palestine, and a subsidiary company of the Palestine Telecommunications Group (http://www.reach.ps), will bring its business success story to the ICT Sector Forum organized by the Holy land Christian Ecumenical Foundation on October 28^th in Washington, D.C. Reach comes to America after it has been recently awarded a Gold Medal for Best Outsourcing Partnership by the 2011 Best in Europe, Middle East and Africa (EMEA) organization.

Reach was proudly selected from an original pool of over 1200 contesting firms, representing more than 50 nations worldwide, and competed for this title in what was termed: "the Olympics of the contact center world". This highly competitive event was able to gather the world's top-ranking contact center firms; during which contesting companies were able to share ideas and be subjected to the scrutiny and evaluation of a panel of judges, who then presented awards to the year's top-performers.

Reach was also recently certified with International Organization for Standardization (ISO) 27001:2005 as a result of its high-quality information security management system. Reach's eligibility is based on its compliance with ISO regulations on designing, implementing and auditing information security management systems, as well as its adoption of the Organization for Economic Cooperation and Development's principles. In its USA business trip Reach aims at meeting USA companies in order to help provide them with excellent services, dedicated multilingual employees and superior technology that will result in an exceptional CRM product and outsourcing value.

"We are proud of what Reach has accomplished in the mere 3-years since its inception," remarked Ammar Aker, CEO of Paltel Group - Reach's parent company. Mr. Aker added, "These international awards and certifications place Reach firmly on the map of top-tier advanced IT and technical solutions." He accredited this progress to Paltel Group's vision to be a leader in the ICT sector, both domestically and regionally. "Reach demonstrates our vision to offer communication solutions to customers through multiple channels; voice, IVR, email and web collaboration."

Ghassan Anabtawi, the CEO of Reach, noted that the recent achievements have created a strong sense of confidence, and that the company is looking to expand their award-winning services to a wider array of industries, to include banking, hospitality, tourism, insurance, and information services. He added that Reach employees answer approximately 60,000 calls per day utilizing state of the art CISCO IPCC Technology equipment and systems.

Reach enjoys unique features with staff fluent in Arabic, English and Hebrew. Such skills enhance the service delivery of Reach. Additionally its diverse operational calls are supported and managed by the company's 500 staffers 24 hours a day, 7 days a week according to the time zone of the Eastern Mediterranean.  Reach has a customer base from Palestine and the region including some USA based customers. The company is seeing more interest coming from US customers who are looking for affordable and reliable solutions to their customer care needs.

To contact Reach in America October 28^th-October 30^th, Contact Neda Morrar:
Tel: +970-599-579-355
Fax: +970-2-235-0464
E-mail: [email protected]

SOURCE Reach