TROY, Mich., Aug. 9, 2017 /PRNewswire/ -- Rehmann, a fully integrated certified public accounting and financial services firm, announced today they have won Inavero's Best of Accounting™ Award for providing superior service to their clients.
The Best of Accounting Award winners are proven industry leaders in service quality based completely on the ratings given to them by their clients. On average, clients of the 2017 winners are more than four times more likely to be satisfied than the industry's average accounting firm client. Rehmann received a Net Promoter Score (NPS) of 79, quadruple the industries average.
Inavero's Best of Accounting winners must achieve NPS scores above 60 to qualify for consideration for the award. NPS is a measure of a customers' likelihood to refer to a friend or colleague. Measured on a 10-point scale, company and brand "promoters" (customers giving a nine or 10 score) are subtracted from "detractors" (those giving a score of six or below).
According to Inavero, the accounting industry achieved a NPS of 18 last year. In other industry based research, banking achieved averages of 35 and investment advisors achieved NPS average ratings of 45 percent. Popular brands like Vanguard, State Farm and Amazon achieved NPS scores of 66, 45 and 66, respectively.* Rehmann's NPS score of 79 places them in an elite category of firms fully dedicated to client satisfaction.
"The 2017 Best of Accounting award recipients have gone to great lengths to demonstrate their commitment to service quality," says Inavero founder and CEO, Eric Gregg. "Winning firms not only invest time and resources toward surveying clients, they commit to providing validated feedback to the public on BestofAccounting.com – making the satisfaction of their clients a central strategy for growing their business."
"Exceeding our clients' expectations each and every day is our central focus at Rehmann. We are honored by the recognition from Inavero," said Mitch Reno, principal & director of client experience. "This achievement recognizes our associates' continuous commitment to our clients and the industries they serve – it is great motivation to create an even better experience for clients. We like to call it 'The Rehmann Experience,' and we're focused on maximizing it for each client."
Rehmann is a fully integrated financial services firm of CPAs & consultants, wealth advisors and corporate investigators dedicated to providing clients proactive ideas and solutions to help them prosper professionally and personally. The firm offers a cross-functional team approach that gives clients direct access to a professional in any available service. Rehmann has nearly 800 associates in Michigan, Ohio and Florida. Rehmann is an independent member of Nexia International, offering clients a global approach. Find us online at rehmann.com.
About Best of Accounting™
Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. BestofAccounting.com is the directory of choice for sourcing leading accounting firms with validated satisfaction scores in the US and Canada.
Rooted in satisfaction research for business service firms, Inavero's proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.
*Data source: Satmetrix 2016 study of 44,000 customers, 247 brands and 23 industries. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld