REI Systems Unveils Mindful AI-Powered Solutions to Drive Government Efficiency Through Digital Transformation

STERLING, Va., Feb. 11, 2025 /PRNewswire/ -- REI Systems, a leader in delivering innovative and reliable technology solutions to the federal government for over 35 years, today launched advanced new artificial intelligence (AI) solutions powered by its "Mindful AI, Meaningful Impact" approach, helping federal agencies enhance efficiency and maximize mission impact. Designed for the public sector, these AI solutions streamline operations, reduce manual tasks, improve team performance, and deliver actionable insights—ensuring responsible AI adoption that drives tangible results for citizens and stakeholders.

As a driver of digital transformation, REI Systems' AI solutions enable federal agencies to serve customers better, faster, and cheaper, shortening business processes, accelerating application modernization, and personalizing user experience for each end user. The approach helps agencies innovate faster and improve the quality and the consistency of public service delivery at reduced costs. Additionally, AI-powered technologies—such as intelligent search, multi-agent systems, conversational chatbots, and intelligent recommendation systems—allow agencies to improve agility and operational efficiency across the board, while customizing the experience for each user.

"Our decade-long experience in federal AI and data analytics has enabled us to help transform federal operations, from enhancing customer service at HRSA, speeding up imports inspections at FDA, and streamlining application processing at USCIS," said Anand Trivedi, AI offering lead at REI Systems. "We look forward to continuing to help agencies make smarter decisions, modernize workflows, and deliver better services to citizens at lower costs."

REI Systems' AI solutions

With today's announcement, REI offers five Intelligent AI Solutions: Search, Risk Management, Customer Service, Recommendations, and Automation. Features of these solutions include:

• Intelligent search: Delivers context-relevant insights and just-in-time results through natural language-like interactions, ensuring a seamless and efficient user experience.
• Predictive analytics: Empower the government to take pre-emptive action with risk assessments, anomaly detection, fraud prevention, and forecasting, enabling better policy decisions and resource optimization.
• Efficient Workflows: Multi-agent systems and conversational chatbots guide users through complex or multi-step processes. Agentic automation eliminates repetitive tasks, improves accuracy, and frees up staff for higher-value work.
• Personalized experiences: Recommendation systems that anticipate user needs, enabling tailored interactions and additional self-service options, reducing operational costs.

REI already delivered proofs of concept and solutions across federal agencies:

• At the U.S. Citizenship and Immigration Services (USCIS), anomaly detection models reduced system failures and streamlined application workflows.
• At the Health Resources and Services Administration (HRSA), a chatbot cut help desk inquiries by 25%, resulting in evidence of fewer problems for users.
• At the General Services Administration (GSA), a fully automated robotic process automation (RPA)-based solution saved end-users over $10M of manual work in migrating 65,000 custom reports to a data bank.
• For the Food and Drug Administration (FDA), AI-enabled image recognition and processing helps ensure the accuracy of food and drug labels, and lets staff focus on mis-labelled products
• For the Department of Commerce (DOC), REI developed a natural language processing (NLP)-based system to map thousands of IT spending records to their TBM taxonomy, reducing manual mapping time from weeks to minutes with 97% accuracy. This enables the agency to track their costs better and faster.

REI's mindful approach to AI solutions promotes accountability, trust, and transparency by embedding principles of sound AI alignment and governance throughout the AIOps lifecycle. REI's AI advisory services also help agencies develop and roll-out comprehensive AI strategies, identify high-impact AI use cases, and implement risk management practices. This holistic approach ensures secure and effective AI implementations that deliver measurable and lasting impact become an agency norm. To learn more, visit: https://www.reisystems.com/capabilities/ai/ 

About REI Systems
REI Systems delivers reliable and innovative technology solutions that empower federal, state, local, and nonprofit organizations to achieve their missions. For over 35 years, we've helped our customers solve complex challenges, make data-driven decisions, streamline processes, and improve citizen services. As a 100% employee-owned company, we are all directly invested in delivering excellence. With a fierce commitment to mission impact, we ensure measurable outcomes that align with our customers' strategic goals. Learn more at REIsystems.com.

Media contact
REI Systems
Email: [email protected]

SOURCE REI Systems