PENDLETON, Ind., Dec. 21, 2010 /PRNewswire/ -- Remy International announced today that its wholly foreign-owned enterprise, Remy Electricals (China) Company, has received an award from Xian Cummins Engine Company for Customer Support Excellence.
Remy Electricals (China) is one of only seven Xian Cummins suppliers to receive an award at the first Xian Cummins supplier conference. Xian Cummins has over 100 other suppliers.
"Remy China is honored to receive the Xian Cummins Engine Customer Support Excellence award. Remy China is focused on providing the best customer experience in the industry. We work very hard to ensure our customers receive the highest quality product in a timely manner and in a way that exceeds their expectations," said Keith Liu, Remy China Country Manager.
Xian Cummins Engines is experiencing tremendous growth in the Chinese market and Remy Electricals (China) has acted very quickly in order to provide critical support to Cummins. In order to meet Xian Cummins Engine's increasing demand, Remy China urgently built a special customer support team for Cummins that coordinated resources with Remy's global manufacturer bases and delivered key starter motor components by air to Remy China to assure the on-time delivery to Xian Cummins.
"As our business in China experiences robust growth, the world class suppliers like Remy have played an important role in sustaining such an encouraging trend," said Steve Chapman, Group Vice President of China and Russia Operations, Cummins. "We appreciate the great efforts Remy has put in consolidating its global resources to ensure the on-time delivery of key parts to Xian Cummins Engine Company and in partnering with us for continuous quality improvement."
Remy China is providing the Delco Remy 38MT starter motor to the Xian Cummins ISM engine. Working closely with the Xian Cummins team, Remy has been able to help Cummins improve the starter motor's quality in the specific application requirements for their Chinese market products. These improvements bring strong results and greatly reduce starter motor failure rates, creating an even higher level of quality and reliability.
About Remy International, Inc.
Remy Inc. is a leading global manufacturer of Delco Remy brand heavy duty starters and alternators, Remy light duty starters, and electric motor technology for EV and hybrid vehicles. A powerful legacy for over 100 years, today Remy Inc is engineering the future of the vehicle industry. Delco Remy brand alternators and starters are the preferred choice for medium and heavy duty truck, bus and off highway vehicle applications worldwide. For more information about Delco Remy products, visit the website at www.delcoremy.com
Matt Steward, 317.270.4898
SOURCE Remy International, Inc.