ORLANDO, Fla., Dec. 8, 2016 /PRNewswire/ -- Hotel booking platform Reservations.com, today announces the launch of its Customer Success Center to offer customers 24/7 access to live customer service agents. The center will support all of Reservations.com's current offerings, which include hotel, car rental, tour and activity planning and travel insurance.
According to TalkDesk, 61% of customers prefer phone calls as the best means to reach customer service, yet 75% feel that they do not speak to a live agent in a timely manner. Reservations.com's Customer Success Center is responding to these customer needs by directly connecting travelers with live support agents to quickly and efficiently assist with questions and provide guidance during the planning process.
"Our customers are our top priority," said Reservations.com Co-Founder Yatin Patel. "We are committed to investing our time and effort into the Customer Success Center to provide an elite level of service dedicated to improving customer satisfaction and confidence during their booking and trip planning experience."
Patel's partner, Mahesh Chaddah continues, "Our highly trained support staff is prepared to guide customers through the travel booking process and provide them with the support they need when planning a trip. By offering our customers a more traditional travel agent experience with live support, we are offering them a level of service that is impossible to match with an automated support center."
"Instead of letting our customers waste time waiting for email responses or leaving them to comb through FAQ sections, we have dedicated this center to help our customers avoid unnecessary frustration and give them the opportunity to speak to an agent directly, to answer any questions at anytime via telephone," added Patel.
Customers can reach the Customer Success Center by calling 1-800-916-4339. For more information on the Customer Success Center or for securing tours and activities, travel insurance, booking hotel accommodations or reserving a rental car, please visit Reservations.com.
About Reservations.com Reservations.com is a leading online hotel booking platform. Headquartered in Central Florida, the website is dedicated to helping travelers make the best decisions possible for their upcoming hotel selections. Reservations.com offers a user-friendly design, with features including descriptions, deals, pricing information, reviews and instant booking confirmation. Founded in 2014 with a mission to help create memorable experiences, the site has seen rapid growth, with more than 150,000 hotel partners worldwide and more than two million room nights booked since inception. Reservations.com plans to continue expanding to offer its customers the opportunity to make reservations for various other experiences across the globe. For more information, visit www.reservations.com