SAN FRANCISCO, June 24, 2016 /PRNewswire/ -- Reservations.com has partnered with Get Satisfaction in the creation of a support platform for online consumers. Get Satisfaction is an open and transparent space where companies can support customers, allow the exchange of ideas, and get feedback about their products and services. Get Satisfaction is fully integrated into Reservations.com's website, an industry-leading online booking service that delivers verified descriptions and information on over 200,000 hotels.
Reservations.com consumers are now able to easily search and archive previously asked questions, submit questions to the organizations customer support team, actively monitor and participate in the support community, increase responsiveness, and continuously enhance their repository of knowledge. Within the software, the organization is able to access an organized system of their ticketed times, increasing productivity and rapid response rates.
Reservations.com already offers superior customer service and support to consumers through phone and email support. The addition of this new online support community only emphasizes Reservations.com's strong commitment to customer success as a user-friendly and well-organized platform.
About Get Satisfaction
Based in San Francisco, Get Satisfaction provides an online community platform connecting companies with customers to foster relationships that unlock new value for both sides. Companies of all sizes and industries like from Kellogg's and P&G rely on Get Satisfaction to deliver online communities that modernize customer support and differentiate their brand and inspire new innovations. Get Satisfaction's community platform offers the fastest time to value for companies ready to embrace the way today's customers want to engage. For more information, please visit www.getsatisfaction.com
Reservations.com is one of North America's leading online hotel booking platforms, aiding in the consumer reservation process. Reservations.com's user-friendly website offers many details including descriptions, pricing information, and reviews of over 200,000 hotels globally in its database. Started in 2013 with a mission to help create memorable experiences, the organization has seen rapid online growth in its hotel archives, and plans to continue expanding on various targeting levels. For more information, please visit www.reservations.com