SAN FRANCISCO, Nov. 5, 2012 /PRNewswire/ -- Revinate, the new standard for guest satisfaction for the hospitality industry, announced today that its online reputation management platform analyzes social media content in virtually any language and is now available with 12 additional interface languages to support its rapidly growing global customer base. With customers in 120 countries, Revinate's new product release will be supported by the company's growing international presence, with offices opening in Amsterdam, Sydney and Hong Kong.
As the leader in online reputation management for the hospitality industry, Revinate is expanding to meet demand for localized versions of its product by customers worldwide. Revinate's interface is now available in Arabic, Chinese, Dutch, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Thai and Turkish, providing multi-lingual capabilities for customers servicing global clientele in all regions of the world. Additionally, Revinate aggregates and analyzes guest feedback in virtually any language, and can automatically translate user-generated content so that hoteliers can listen to guests no matter where they come from.
"Truly understanding the needs of our customers and being able to improve guest satisfaction is the top priority in our business," said Chetan Patel, Vice President, Strategic Marketing & E-commerce, ONYX Hospitality Group. "With the new multi-lingual support combined with Revinate's regional offices in Asia and Europe, we can more effectively extend the power of the Revinate platform to our properties around the globe. The result will be a new level of customer engagement that wasn't previously possible, allowing us to better deliver on our pledge of top-notch customer service."
New language options are an important product upgrade not only for Revinate's larger customers, including global management groups, international hotel chains and resorts, but also for independent and boutique hotels in any region of the world.
"Listening to customer feedback and innovating based on their needs is as important to Revinate as it is to their hospitality businesses," said Jay Ashton, co-founder and CEO, Revinate. "Our customers, which include many of the world's top global brands, have asked us to bring the power of Revinate to more properties around the world, and we're answering that demand. Today, we can help hotels and hospitality companies manage their reputations and better engage with their guests worldwide."
With more than 15,000 properties worldwide, this global product release is just the latest milestone for Revinate in a very successful 2012. In July, the company announced that it received $14.5 million in financing from Benchmark Capital and Formation 8 to fuel further growth.
With online guest-generated travel reviews increasing in both number and importance, hotel owners and operators have a simple choice: either ignore the explosion of social media and hope for the best or proactively track and manage what is being said online in a way that deepens customer relationships, strengthens brands and boosts revenue. If you opt for the latter, then Revinate's user-friendly software platform, custom-designed for the unique needs of the hospitality industry, is an irreplaceable tool. Revinate's powerful technology monitors all of the important social media venues – including Twitter, Facebook and TripAdvisor – and provides instant alerts whenever your property or brand is mentioned. With information comes power: in this case, the power to please a disgruntled customer, monitor the competition and set yourself apart when it comes to guest satisfaction and loyalty. Based in San Francisco, Revinate counts the world's leading hospitality brands as clients. To learn more, please visit www.revinate.com.