MCLEAN, Va., June 14, 2017 /PRNewswire/ -- Surveys have become an important business tool to monitor customer experience. To motivate customers to share their thoughts, survey researchers often offer small rewards such as an Amazon.com gift card. But delivering such rewards can be a tedious and error-prone task. Rybbon, a digital incentives company, has partnered with Qualtrics, the world's leading survey platform, to make sending survey rewards easy and automatic.
Many of the world's top companies use Qualtrics' survey platform to rapidly gather feedback from customers. But when it comes to thanking these customers for filling out a survey, researchers spend hours buying, sending and tracking survey rewards. Manual processing of survey incentives not only weighs down the research team, it also results in delays and disappointment for customers taking the time to fill out surveys.
Rybbon offers an easier way to manage survey incentives. Researchers simply tell Rybbon what reward to send when a person completes a Qualtrics survey. Rybbon's integration with Qualtrics automatically presents the reward upon survey completion. Rewards arrive from the researcher's email address with customized branding to engender trust and recognition. Researchers have the peace of mind that Rybbon tracks every reward – when it is delivered and when it is claimed.
Rybbon offers a large catalog of e-gift cards from top brands like Amazon.com and Panera. Rybbon also offers rewards suitable for international surveys such as virtual Visa and MasterCard prepaid cards that work in over 150 countries. Researchers can pick a reward that appeals to their survey respondents. Or, researchers can set up a curated list of rewards and let respondents choose their preferred reward.
"Rybbon's survey reward technology is a much-needed addition to the researchers' toolkit," says Jignesh Shah, CEO at Rybbon. "Rybbon's integration with Qualtrics is simple and will save Qualtrics customers the hassle of managing survey rewards. Survey participants will also appreciate the fast and polished rewards experience."