Ricoh Digital Mail Services bring new efficiency and accuracy to traditional manual, paper-based processes

Transactional mail data is digitized and incorporated into electronic workflows with a goal of reducing costs, improving accountability and increasing customer satisfaction

Dec 11, 2012, 09:30 ET from Ricoh Americas Corporation

MALVERN, Pa., Dec. 11, 2012 /PRNewswire/ -- Despite email's dominant role in business communication, paper is still king in transactional mail such as contracts, orders, invoices, claims, forms and applications. To address the errors, wasted effort and delays that manual mail handling can sometimes involve, Ricoh Americas Corporation today detailed Ricoh Digital Mail Services, a way to convert paper mail to efficient, easy-to-manage electronic information.

Ricoh Digital Mail Services is part of Ricoh's new Business Information Solutions approach, which directly addresses customers' most urgent business challenges.

From paper to valuable data
To transform a customer's mail service, Ricoh's on-site document management experts sort, scan and automatically extract key data from transactional mail, funneling the digitized information directly into the organization's workflow. No matter where transactional mail is initially received – at the central office, home office or remote branch – Ricoh's centralized mail hub quickly consolidates transactional mail data for delivery to office employees, mobile workers, core business systems, processes and archives.

By centralizing processing, organizations can more easily integrate mail data with enterprise content management (ECM), enterprise resource planning (ERP) and business process optimization (BPO) applications. Digitized data is immediately available to help desks, sales staff, accountants and other teams. In addition to moving faster through the organization, mail-based information is less likely to get lost.

"Mail is one of the last frontiers of paper-based business processes," said Dominic Pontrelli, Senior Vice President, Marketing, Ricoh Americas Corporation. "With Ricoh Digital Mail Services, we help organizations significantly improve the input, processing and output of transactional mail information, delivering the efficiency, accuracy and reduced costs that we've seen from digitizing every other area of our business lives."

People, processes and technology
Ricoh Digital Mail Services combine people, processes and technology in a business information solution uniquely tailored for each customer. On-site experts analyze workflows and identify areas where measurable efficiency gains are possible. Ricoh then recommends new and improved processes that incorporate digitized transactional mail data. Ricoh mail technologies offer sophisticated scanning and indexing capabilities for quickly digitizing incoming mail, extracting important information and distributing it to the right recipients at the right time.

About Ricoh's Business Information Solutions
Through extensive analysis and experience, Ricoh has identified the major business challenges enterprises are facing today: globalization, increasing employee mobility, new generational work styles, exploding information volumes, mounting cost pressures and rapid IT infrastructure changes. The company directly addresses these challenges with its Business Information Solutions approach, which brings together technologies, services and expertise that can help to measurably improve business performance by optimizing the flow of business information.

The Business Information Solutions approach streamlines an organization's entire information workflow by improving:

  • Input – capturing valuable information from employees, customers and partners.
  • Processing – creating business value from information.
  • And Output – distributing the information to the right person at the right time in the right form for productive action.

For details on Ricoh's full line of products, services and solutions, please visit

| About Ricoh |

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit

© 2012 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.


Linda Montefusco
Ricoh Americas Corporation
(973) 882-2172

Jill Searl
Brodeur Partners
(603) 559-5824

SOURCE Ricoh Americas Corporation