Ridgeway Pharmacy Statement Regarding Website Security Incident Involving Third-Party Vendor

VICTOR, Mont., Sept. 21, 2026 /PRNewswire/ -- Ridgeway Pharmacy, Ltd. ("Ridgeway") is providing notice of an incident involving its pharmacy website, which was developed by a third-party vendor. Ridgeway identified operational issues on the website and promptly began an investigation with the assistance of external cybersecurity and forensic specialists. That investigation determined that a vulnerability in the vendor-supported website allowed an unknown third party to access the site using elevated privileges, and that certain information may have been accessible as a result. On August 21, 2026, Ridgeway determined that the information potentially involved may have included name, date of birth, address, prescription information, health information, insurance information, and, for a portion of the individuals, payment card information. Importantly, at no time did this incident involve Ridgeway's internal systems.

Ridgeway takes the privacy and security of information seriously and holds the third parties that support its services to that same standard. Upon learning of this matter, Ridgeway secured and remediated the affected website, stood up a new platform, further restricted access, strengthened monitoring, implemented additional protections against unauthorized activity, and reported the incident to federal law enforcement.

Written notice has been mailed to individuals whose information may have been involved, and out of an abundance of caution Ridgeway is offering complimentary identity protection services through TransUnion, a leading identity protection provider. As a general precaution, individuals are encouraged to review their account statements, health plan explanations of benefits, and credit reports for any unfamiliar activity, to enroll in the complimentary services described in their notification letter, and to report any unusual activity to their financial institution.

Individuals with questions may call Ridgeway's dedicated toll-free assistance line at 1-833-516-7133, available 8am – 8pm (ET).

SOURCE Ridgeway Pharmacy