HARRISBURG, Pa., Oct. 15 /PRNewswire-USNewswire/ -- Robert S. Marcus of Indiana County has been confirmed by the Pennsylvania Senate to serve a four-year term as a member of the Pennsylvania Liquor Control Board (PLCB).
Governor Edward G. Rendell first nominated Marcus to the PLCB in 2007 to fill a vacancy on the board. Marcus was first confirmed in November 2007.
"The board was asked to transform the agency into a 21st century retailer," Marcus said. "In the past few years, we've worked hard to do just that. We have made tremendous changes throughout the PLCB, from the basic structure of the organization down to the business systems used to run it. Our work to make the PLCB more productive and efficient is not finished. I'm happy to have the opportunity to continue what we started."
During Marcus' tenure, the agency implemented an ERP system to replace outdated computer applications; launched a redesign of its stores; re-engineered supply chain management within the agency to minimize costs; and most importantly, implemented a comprehensive customer service training initiative for store employees to enhance the shopping experience for our customers.
"Bob Marcus has provided invaluable insight, direction and leadership during a time of great transition," said Chairman Patrick J. "PJ" Stapleton. "With Bob's input, we will continue to make great strides to improve this agency in an effort to benefit our shareholders, the people of Pennsylvania."
"Mr. Marcus has been an integral member of this board during a great renaissance for the PLCB," said CEO Joe Conti. "We've not only seen significant changes in the retail side of our agency but the board has also worked to strengthen the regulatory role by providing grants to organizations committed to educating people on the responsible use of alcohol."
Marcus is a founding partner of the law firm of Marcus & Mack in Indiana and is Chairman of the Board of Apangea Learning, Inc., an online math education company. He is a graduate of the Valley Forge Military Academy, Syracuse University and the University of San Diego Law School. He lives in Indiana with his wife, Maura, and daughter, Margaux.
"It has been an honor and a privilege to serve the citizens of Pennsylvania as a member of the Pennsylvania Liquor Control Board," said Marcus. "This is a very exciting time for the agency with the launch of the first two kiosks, the opening of our redesigned prototype stores, a new e-commerce website and, most importantly, the renewed focus on customer service. I very much look forward to continuing those efforts and even improving on them in the next four years."
The PLCB, a three member board appointed by the Governor, regulates the commonwealth's beverage alcohol-industry; offers a comprehensive alcohol-education program to promote the responsible use of alcohol; operates more than 600 Wine & Spirits stores; and generates a reliable source of revenue for the commonwealth.
Media contact: Stacy Kriedeman, 717-783-8864
SOURCE Pennsylvania Liquor Control Board